#Sweden #ServiceNow #Stockholm #NTT DATA #Netgain

NTT DATA Acquires Netgain: A Transformative Step in Sweden's ServiceNow Landscape

In a significant move to bolster its presence in the ServiceNow ecosystem, NTT DATA, a global technical services leader, has announced its acquisition of Netgain AB. This integration aims to create the largest pure-play ServiceNow company in Sweden, working in conjunction with The Cloud People, which NTT DATA acquired in late 2025.

Strengthening Position in the Nordics

The acquisition is motivated by a clear strategy to enhance NTT DATA's capabilities within the Nordic region. By combining the strengths of Netgain and The Cloud People, NTT DATA aims to establish itself as a leading player in the Swedish ServiceNow market. This initiative is not just about size; it’s about improving customers' transformation initiatives powered by the ServiceNow platform. Once finalized, the merger is expected to elevate the operational efficiency of NTT DATA's clients across Sweden, solidifying their market position.

About Netgain

Founded in 2008, Netgain has earned a stellar reputation as one of Sweden's top ServiceNow partners, offering comprehensive services such as advisory, implementation, and managed services. The company's strength lies in its vast experience and over 160 ServiceNow certifications, catering primarily to medium and large enterprises along with public institutions. Their expertise encompasses a wide range of areas, including IT service management (ITSM), customer service management (CSM), and human resources (HR).

The Cloud People: A Strategic Partner

The acquisition builds on the partnership with The Cloud People, which has already established itself as NTT DATA's flagship ServiceNow business in the Nordics. The Cloud People's integration into NTT DATA Business Solutions has significantly broadened their understanding and execution of ServiceNow solutions, making them well-positioned to leverage Netgain's expertise. This merger is expected to create synergies that will enhance customer experiences and create a more streamlined approach to digital transformation.

Commentaries from Leadership

Norbert Rotter, CEO of NTT DATA Business Solutions, emphasized the importance of this acquisition, stating, "Our growth strategy is informed by our commitment to customer value. ServiceNow has emerged as a fundamental part of this strategy, particularly in the Nordic market." Both executives from NTT DATA and The Cloud People highlighted the customer-centric culture and alignment between their organizations, which is expected to lead to shared growth and innovation.

Future of ServiceNow in Sweden

This merger represents a pivotal milestone in NTT DATA’s ambition to lead the ServiceNow space in Europe. Jatin Rajpal, Senior Executive at NTT DATA, noted the increasing demand for AI-enabled services and platforms, highlighting that as businesses streamline their operations, the ServiceNow platform becomes crucial to their transformation strategies.

Eva Sandberg, CEO of Netgain, echoed similar sentiments about the positive changes this merger will bring, assuring clients that they will still work with familiar teams while gaining access to expanded resources and international support networks. The rebrand to “Netgain – an NTT DATA company” upon completion of the acquisition will mark the beginning of a new chapter filled with opportunities for growth and innovation.

Conclusion

In conclusion, the acquisition of Netgain by NTT DATA signifies a critical step towards enhancing digital transformation initiatives across Sweden. This strategic merger promises to yield innovative solutions that not only drive efficiency but also redefine the landscape of service delivery in the technology sector. As NTT DATA strengthens its foothold in the Nordic region, both companies look forward to a future filled with potential and opportunity.