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Therapy Partners Group Enhances Services Through Technology Partnership with Prompt Health

In a significant move to elevate their service quality, Therapy Partners Group (TPG), which operates 24 physical therapy and wellness brands across over 150 clinics in seven states, has formally partnered with Prompt Health. This collaboration aims to implement cutting-edge technology that not only streamlines operations but also enhances the patient experience—ultimately making it a better place for clinicians to work.

As per Brent Mack, CEO of TPG, the partnership was driven by the need for effective technology solutions that prioritize clinicians. The objective is to free up time for practitioners, allowing them to focus more on patient care rather than administrative tasks. “Our clinicians are the reason patients choose TPG and deserve technology that allows them to prioritize patient care,” remarked Mack.

Transforming the Patient Experience

The use of Prompt’s AI-powered platform is set to revolutionize the daily operations at TPG clinics. The changes begin even before a patient enters the clinic. Through an online booking system tailored to individual treatment plans, patients can conveniently manage appointments, and they also have the option to check in remotely via their smartphones.

Inside the treatment rooms, the technology takes another leap forward. Prompt Health automates note-taking, creating immediate documentation based on patient-clinician conversations. Furthermore, tailored home exercise programs are readily available, ensuring patients leave their sessions equipped with personalized plans.

By the time the day concludes, the operational efficiencies enabled by Prompt reduce the backlog at administrative areas. Self-scheduling, automated waitlists, and streamlined check-in processes alleviate the pressure on front desk staff, allowing them to maintain a full schedule while minimizing phone calls. This contributes to a seamless experience that clinicians and patients alike will appreciate—ultimately enabling medical professionals to conclude their day with comprehensive notes completed and a greater sense of job satisfaction.

A Holistic Approach to Business

The partnership extends beyond just technical enhancement. TPG leaders are collaborating closely with Prompt’s team, comprised of experienced clinicians themselves, to refine the operational strategies needed for effective practice management. This collaboration also includes support for recruitment through Prompt’s student placement and Career Connection programs, aligning TPG with upcoming talent in the physical therapy field.

“It’s essential for every new practice that joins TPG to experience the same standards of support from the get-go,” noted Kimberly Kollwelter, COO of TPG. This foundation provided by Prompt means new partners can transition smoothly, allowing them to concentrate on patient care from their very first day.

Looking Forward

TPG and Prompt Health have expressed commitment toward consistent innovation in their clinics. Continuous integration of new technological advancements will be evaluated through their impact on clinician and patient experiences. “TPG has a clear vision for what a modern rehab therapy organization can be, and we’re excited to partner with them on this journey,” said Mike Dwyer, Co-Founder of Prompt Health.

About Therapy Partners Group

Founded in 2019 and guided by physical therapists themselves, Therapy Partners Group is a portfolio company under Shore Capital Partners. With headquarters based in Bolingbrook, Illinois, TPG runs a network of over 150 clinics. They aim to be the partner of choice for clinic owners seeking comprehensive support in operational and management services.

About Prompt Health

Prompt Health is recognized as a leading platform powered by AI, specializing in rehab therapy technology. Their comprehensive system integrates electronic medical records and practice management to enhance operations for various therapy practices, including physical therapy and chiropractic services. Prompt’s dedicated customer success team, comprised of experienced clinicians and former practice operators, is committed to supporting clients in leveraging the platform to resolve their unique challenges effectively.

For more details, visit prompthealth.com.