#USA #San Francisco #Agentforce #TELUS Digital #Dreamforce 2026

TELUS Digital to Showcase Agentforce at Dreamforce 2026

TELUS Digital, recognized as a Salesforce Summit Level implementation partner, is set to host a series of exclusive content sessions and events at Hotel Zetta during Dreamforce 2026, occurring from September 15-17 at the Moscone Center in San Francisco. This unique gathering promises to bring together Salesforce practitioners, industry leaders, and enterprise decision-makers for insightful discussions and valuable networking opportunities.

Event Highlights

From September 15 to 16, attendees can expect a variety of sessions tailored to different sectors including financial services, higher education, and customer experience in contact centers. Led by industry experts such as Julia Taylor and Abby Spahich, these insight sessions will provide practical advice and firsthand accounts of deploying Agentforce across various industries. The goal is to transition client conversations from merely considering Agentforce to effectively implementing it while maintaining governance and trust within their teams.

Will Mayo, Global SVP of Growth at TELUS Digital, emphasizes the pressing need for industry players to move past preliminary discussions. He states, "Every conversation we're having with clients right now has moved past 'should we pilot Agentforce' to 'how do we get this into production without breaking governance, data quality or our teams' trust in it.'" TELUS aims to create an environment where clients can engage directly with experts who have successfully navigated these transitions.

Demos and Networking

In addition to insightful sessions, TELUS Digital will host hourly demo stations at the SR Lounge, showcasing Agentforce alongside other solutions such as Revenue Cloud and MuleSoft. Participants will have the chance to interact with these technologies, gaining hands-on experience tailored to their industry needs. The demo stations will allow for a deeper understanding of how these tools can enhance operational efficiency and customer service.

Moreover, the event will feature invitation-only networking opportunities, including happy hours and a concert pre-party, fostering collaboration and connection among professionals in the Salesforce community. Attendees are encouraged to register in advance, as space is limited.

The Importance of AI in Customer Engagement

A recent Gartner survey revealed that a staggering 91% of customer service and support leaders feel an immediate pressure to implement AI in their operations by 2026. This trend underscores the relevance of TELUS Digital's focus at Dreamforce on AI solutions that can significantly improve the customer experience. By focusing on practical implementations of Agentforce, TELUS aims to equip businesses with the insights and strategies needed to thrive in an increasingly competitive landscape.

TELUS Digital's Global Impact

Operating in over 35 countries with a workforce exceeding 80,000, TELUS Digital delivers services to more than 600 major global brands. Their comprehensive offerings include managing AI in customer service, marketing, and product development. Their proprietary platform, Fuel iX™, serves as a robust framework for clients to oversee generative AI implementations effectively.

Visiting TELUS Digital at Dreamforce 2026 offers a unique chance to engage with thought leaders and transform the way organizations leverage AI in their operations. To learn more about the event or to register, prospective attendees can visit TELUS Digital's official Dreamforce 2026 event page.

As TELUS Digital continues to innovate and expand its digital capabilities, it remains dedicated to fostering stronger, more inclusive communities worldwide through responsible technological solutions. With a commitment to 'Humanity-in-the-Loop' principles, the organization aims to not only enhance business outcomes but also consider the larger societal impacts of their technologies. Join them for this notable event and explore what the future of digital transformation holds.