FirstService Residential Launches 2026 BENCHMARK Report on Community Management Trends
FirstService Residential, a dominant player in the management of master-planned and lifestyle communities, has recently published its 2026 BENCHMARK report. This comprehensive analysis delves into the operating costs and budgeting practices of these communities, providing invaluable insights for community associations, property managers, and homeowners across North America.
With the firm's extensive portfolio, which includes more large-scale lifestyle communities with over 1,000 units than any other company in the region, the BENCHMARK report stands out as a go-to resource for those involved in community management. The data gathered provides a contemporary perspective on how amenity-rich communities distribute their budgets across crucial categories such as insurance, utilities, and operational expenses.
According to David Diestel, CEO of FirstService Residential, “Board members of master-planned and lifestyle communities volunteer their time to serve the communities they lead. They must navigate the challenges of rising costs and regulatory obligations while aiming to meet residents' expectations.” This report is particularly beneficial as it equips decision-makers with comparative data, enhancing their ability to make informed choices about budgeting and long-term strategy.
The 2026 BENCHMARK report is more than just numbers; it encapsulates expert insights on various pivotal topics such as reserves, technology use, landscaping, and community programming. These aspects are critical for maintaining the appeal and functionality of residential communities, as they dictate the quality of life for residents.
One significant trend highlighted in the report is the shift towards focusing on resident preferences related to fitness, wellness, and community engagement events. Michael Mendillo, president of FirstService Residential’s Eastern region, notes that “Today’s most successful communities recognize that amenities are not just assets to maintain but experiences to cultivate.” By aligning operational management with resident-focused programming, communities can enhance engagement levels and derive long-term value from their assets.
Moreover, the report examines the growing trend of multigenerational living, driven by families wishing to maintain proximity. This trend significantly influences amenities and operations, particularly as older adults show preferences towards remaining in their established communities rather than transitioning to assisted living environments. Katie Ward, president of FirstService Residential’s Western region, emphasizes that the concept of aging in place is already a reality today, necessitating boards to consider how operations and amenities accommodate this demographic shift.
The release of the 2026 BENCHMARK report serves as a reminder that effective community management requires a deep understanding of resident needs and expectations. With the right approach, community boards can foster environments that promote connection, independence, and overall well-being for all residents. The report is available for download, fostering transparency and support in community operations.
About FirstService Residential:
FirstService Residential's mission is to simplify property management, providing tailored services to enhance the everyday lives of residents. With extensive experience in community management and a commitment to quality, FirstService connects residents, boards, and developers through effective solutions and a service-driven philosophy. As part of FirstService Corporation, which is publicly traded on NASDAQ and TSX under the symbol FSV, FirstService Residential continues to set industry standards and drive positive outcomes in community management.
With the firm's extensive portfolio, which includes more large-scale lifestyle communities with over 1,000 units than any other company in the region, the BENCHMARK report stands out as a go-to resource for those involved in community management. The data gathered provides a contemporary perspective on how amenity-rich communities distribute their budgets across crucial categories such as insurance, utilities, and operational expenses.
According to David Diestel, CEO of FirstService Residential, “Board members of master-planned and lifestyle communities volunteer their time to serve the communities they lead. They must navigate the challenges of rising costs and regulatory obligations while aiming to meet residents' expectations.” This report is particularly beneficial as it equips decision-makers with comparative data, enhancing their ability to make informed choices about budgeting and long-term strategy.
The 2026 BENCHMARK report is more than just numbers; it encapsulates expert insights on various pivotal topics such as reserves, technology use, landscaping, and community programming. These aspects are critical for maintaining the appeal and functionality of residential communities, as they dictate the quality of life for residents.
One significant trend highlighted in the report is the shift towards focusing on resident preferences related to fitness, wellness, and community engagement events. Michael Mendillo, president of FirstService Residential’s Eastern region, notes that “Today’s most successful communities recognize that amenities are not just assets to maintain but experiences to cultivate.” By aligning operational management with resident-focused programming, communities can enhance engagement levels and derive long-term value from their assets.
Moreover, the report examines the growing trend of multigenerational living, driven by families wishing to maintain proximity. This trend significantly influences amenities and operations, particularly as older adults show preferences towards remaining in their established communities rather than transitioning to assisted living environments. Katie Ward, president of FirstService Residential’s Western region, emphasizes that the concept of aging in place is already a reality today, necessitating boards to consider how operations and amenities accommodate this demographic shift.
The release of the 2026 BENCHMARK report serves as a reminder that effective community management requires a deep understanding of resident needs and expectations. With the right approach, community boards can foster environments that promote connection, independence, and overall well-being for all residents. The report is available for download, fostering transparency and support in community operations.
About FirstService Residential:
FirstService Residential's mission is to simplify property management, providing tailored services to enhance the everyday lives of residents. With extensive experience in community management and a commitment to quality, FirstService connects residents, boards, and developers through effective solutions and a service-driven philosophy. As part of FirstService Corporation, which is publicly traded on NASDAQ and TSX under the symbol FSV, FirstService Residential continues to set industry standards and drive positive outcomes in community management.
Topics General Business）
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