#Sweden #Customer Experience #Stockholm #Sinch #Adobe

Sinch Honored as Adobe's Partner of the Year in 2026

On April 21, 2026, Sinch announced a significant achievement by being recognized as the 2026 Adobe Customer Experience Orchestration Technology Partner of the Year. This prestigious award highlights the company's exceptional role in facilitating real-time, interconnected customer experiences for brands globally.

The recognition comes as a testament to Sinch's continuous efforts in enabling businesses to create personalized and scalable customer engagements. Through seamless orchestration of communications and data, Sinch enhances the customer journey within Adobe's versatile ecosystem, allowing companies to engage effectively across various messaging channels.

Jonathan Bean, Executive Vice President of Global Partnerships at Sinch, emphasized the importance of this recognition, stating, "Being recognized by Adobe reflects how communications are becoming an integral part of customer experience orchestration across touchpoints in the customer journey, helping create real value through better experiences." This collaboration between Sinch and Adobe underscores their mutual commitment to delivering timely, relevant, and trusted interactions at scale, ensuring that businesses can connect effectively with their customers.

Sahil Gupta, Senior Director of Business Development at Adobe, praised Sinch's innovation and collaborative spirit, saying, "Sinch has demonstrated strong collaboration and innovation in extending the value of Adobe Experience Cloud. Their work helps organizations deliver more connected and engaging customer journeys."

A Closer Look at the Adobe Summit 2026

Sinch's recognition coincides with the Adobe Summit 2026, where the company showcased its groundbreaking approach to customer messaging. The advent of Rich Communications Services (RCS) is transforming the landscape of customer engagement, providing a platform for branded and interactive mobile experiences. Visitors to the Summit have the opportunity to meet Sinch at booth #2314, where they can learn more about the evolving role of messaging in creating engaging customer experiences.

Additionally, on April 22 at 9:00 AM PDT, Sinch's Michael Ahearn will join Google’s Alexandre Allemand to discuss how SMS and RCS are poised to enhance real-time, cross-channel customer interactions. This session will provide insights into the innovative tools that businesses can leverage to optimize their customer engagement strategies.

With the rising importance of customer experience in today’s digital marketplace, Sinch's recognition as Adobe's partner of the year is a pivotal moment not just for the company, but for the industry at large. It signifies a shift towards a more integrated approach to customer engagement, advocating for collaborations that prioritize connecting businesses with their customers in meaningful ways.

In conclusion, the acknowledgment from Adobe highlights Sinch's dedication and expertise in orchestrating effective customer experiences. As businesses navigate the complexities of customer expectations, partnerships like these will be crucial in shaping the future of customer interactions and ensuring brands can deliver exceptional value through enhanced communications.

For further insights and inquiries, the following contacts are available:

• - Fredrik Hallstan, Head of Corporate Communications, Mobile: +46 761 15 38 30, Email: [email protected]
• - Mia Nordlander, Head of Investor Relations & Sustainability, Mobile: +46 73 511 53 95, Email: [email protected]