#USA #Santa Clara #LotusFlare #Telco Rewards #Communication Service Providers

LotusFlare: Pioneering the Future of Global Telecommunications Rewards

In an exciting development for the global telecommunications sector, LotusFlare has announced its partnership in building the world's first cross-border telco rewards program. This initiative, which involves renowned telecommunications providers such as Singtel, AIS, Globe, HKT, Optus, Taiwan Mobile, and Telkomsel, aims to amplify the travel experiences of customers across different markets.

A New Standard in Telecommunications

This groundbreaking program represents a significant advancement in the telecom industry, establishing a new benchmark for customer benefits and convenience. It promises to simplify access to rewards via various telecom applications, enriching travel experiences and providing unique localized offerings. The initiative not only aims to enhance customer loyalty but also seeks to foster tourism and expand business opportunities for local merchants by widening the customer base.

At the heart of this innovative program lies LotusFlare's DNO™ Cloud platform, which has been selected to provide the necessary software foundation. The participating communication service providers (CSPs) have tapped into this sophisticated platform to create a powerful engine for personalized offers, exclusive deals, and seamless access to rewards across the alliance's markets.

Enhanced Customer Engagement

Through this program, customers of these seven leading telecom providers will be able to earn and redeem rewards on their travels while enjoying complimentary customer support. This initiative significantly strengthens customer relations and opens up exciting new revenue streams for the participating telecommunications companies.

Raphael Lee, Head of International Digital Services at Singtel, highlighted the importance of this program: “Our regional rewards initiative allows our customers to access fascinating local offers and promotions when traveling to any of the alliance's markets. With LotusFlare, we aim to create a seamless and engaging platform that provides more options for our customers, ensuring a better travel experience.”

Simplifying Technology for Better Outcomes

Expressing enthusiasm for this remarkable partnership, Eric Morhenn, Chief Commercial Officer at LotusFlare, stated, “We are thrilled to have been selected as part of this ground-breaking initiative alongside these leading CSPs. This program aligns perfectly with LotusFlare's mission to simplify technology and customer experiences while delivering valuable business outcomes. We have observed how rewards programs can enhance the value for customers and increase brand loyalty, and we are eager to successfully execute this program together.”

The LotusFlare DNO Cloud platform is a cloud-native, multi-tenant solution designed to streamline integration and partner management, allowing multiple telecommunications operators to collaborate under a single rewards program. In an era where ecosystem building and fostering partnerships are key to greater value creation, DNO Cloud elevates customer loyalty programs to new heights.

Through the implementation of LotusFlare's DNO Cloud, the seven participating telecom companies have achieved seamless integration of their rewards systems, offering their customers a unified and cross-border experience. This program signifies a new frontier for telecommunications, enhancing customer engagement while creating synergies among global telecommunications leaders.

In conclusion, the announcement of LotusFlare's involvement in this influential cross-border telco rewards program signals a transformative shift in how telecommunications services can enhance customer interactions while driving brand loyalty and opening new revenue channels.