#Dr.JOY #AI Telephone #Medical Institutions

Dr.JOY's First User Conference on AI Telephone Systems

On October 17, 2025, Dr.JOY Inc., led by President and physician Hiroaki Ishimatsu, held the inaugural AI Telephone User Conference at Vision Center Tokyo Kyobashi. This gathering brought together 73 participants from 38 medical institutions across the nation, marking a significant moment for those utilizing AI to enhance patient communication in hospitals.

The conference focused on the implementation and operational strategies of Dr.JOY's AI telephone system, launched in 2024, which aims to alleviate the workload of healthcare professionals. As of now, the system has been adopted by 136 facilities, garnering considerable attention within the medical community.

Event Overview

The event included a series of informative activities designed to maximize collaborative knowledge-sharing:

• - Networking and Card Exchange
• - Keynote Speeches by experts and hospital representatives
• - Panel Discussions on the division of labor between AI and human staff
• - Group Discussions to tackle specific operational challenges and brainstorm new ideas
• - Showcase of Dr.JOY's other products and future services
• - Networking Dinner to foster community relations among participants

Sharing Knowledge

During the keynote sessions, influential speakers from Shonan Kamakura General Hospital and Urasoe General Hospital, including Mr. Ashihara and Mr. Oka, shared their experiences in deploying the AI telephone system. One of the significant outcomes discussed was how the system’s automated first response feature has successfully reduced busy signals, allowing staff to focus on higher-priority tasks. Participants actively engaged during the presentations, clearly interested in how these innovations could enhance their operational environments.

Panel and Group Discussions

The panel discussion further explored the theme of AI and human collaboration. Representatives from different facilities, alongside Dr.JOY staff, exchanged ideas on various uses for the AI telephone, such as streamlining appointment management and enhancing responses in health checkups and inquiry handling. They also addressed training for new staff and shared effective practices from their institutions.

In group discussions, attendees debated topics such as utilizing AI outside the reservation center, effective scenario design, and addressing needs for elderly or vulnerable patients. Dr.JOY’s moderators facilitated these discussions, ensuring that every participant got valuable insights to take back to their facilities. One attendee remarked, “It was helpful to learn how other organizations tackled similar issues.”

Participant Feedback

Feedback throughout the conference was overwhelmingly positive. Many noted,