Startek® Expands Commitment to Inclusive Hiring via Impact Sourcing Pledge with Everest Group and CGI

Startek's Commitment to Inclusive Employment

Startek®, a global leader in customer experience solutions, has recently made headlines with its commitment to inclusive hiring by joining the Clinton Global Initiative (CGI) and supporting the Impact Sourcing Pledge, an initiative spearheaded by the Everest Group. This pledge seeks to create one million new jobs for individuals from historically marginalized communities by the year 2030. This collaboration aligns with Startek's mission of blending a people-first approach with digital innovation.

On August 13, 2025, Startek announced its commitment alongside over 50 other organizations globally. The coalition includes various enterprises, service technology providers, and social impact advocates dedicated to scaling inclusive employment strategies and enhancing economic opportunities.

According to David Rickard, a Partner at Everest Group, nearly 50% of Startek's employees hail from underserved communities. The company has made a significant impact by hiring and upskilling young South Africans and individuals with disabilities. The commitment to impact-sourced employment not only expands Startek's workforce but also reinforces the notion that inclusion can significantly enhance customer experience outcomes.

SM Gupta, Startek's Global Chief People Officer, emphasized that impact sourcing is more than just a hiring strategy. For Startek, it's about uplifting communities, enabling skills development, and paving the way for long-term careers. By creating meaningful job opportunities for people from underrepresented backgrounds, Startek contributes toward building robust local economies and paving the path for a more inclusive future. This commitment also enables their clients to benefit from customer experience solutions driven by skilled, purpose-driven talent.

Startek has incorporated impact sourcing into its recruitment strategies across various key regions, including India, Africa, and Latin America. This approach strategically prioritizes employment for women, youth, people with disabilities, and other underserved populations. The company's focus on skills development, digital enablement, and local hiring fosters a unique blend of human empathy with technological innovations, ultimately leading to transformative customer experiences that resonate positively.

Moreover, Startek’s commitment to innovation and operational excellence is evident through over 35 years of expertise in customer experience management. Operating across 13 countries and with a dedicated team of more than 38,000 associates, Startek aims to connect brands with their customers, enriching relationships through empathy, agility, and cutting-edge solutions.

In summary, Startek's initiative to engage in the Impact Sourcing Pledge showcases a robust step toward facilitating inclusive growth, championing diversity, and reinforcing the significant impacts that inclusive employment can have on communities worldwide. Through this pledge, Startek not only amplifies its mission but also sets an industry standard for future employment practices, aligning corporate responsibility with tangible community benefits.

For more information about Startek and its initiatives, you can visit their official website at www.startek.com and follow them on LinkedIn at @Startek.