#United States #McLean #Inveniam #ServicePower #AI Field Service

ServicePower Rises to Prominence in IDC MarketScape

In a significant development for the technology and service industries, ServicePower, a prominent provider of AI-driven field service management solutions, has been officially recognized as a Major Player in the latest IDC MarketScape assessment. This evaluation, which focuses on AI-enabled field service management applications, highlights ServicePower's substantial contributions to the field as of September 2025.

IDC MarketScape has emphasized the rapid changes and innovations occurring within the field service sector, an area increasingly susceptible to disruption. ServicePower has stood out by leveraging advanced technology, specifically through its acquisition of Inveniam, which enhances its capabilities in AI computer vision. This capability sets ServicePower apart, particularly in an industry typically focused on scheduling and work orders while often neglecting the unstructured data sets that computer vision can provide. The integration of Inveniam's technology accelerates ServicePower's ability to deliver a comprehensive end-to-end field service management experience for both current and prospective customers.

The company's dedication to providing intelligent solutions reflects in its commitment to enhancing the operational effectiveness and user satisfaction for organizations. With nearly three decades of industry experience, ServicePower empowers service leaders with the tools necessary to:

• - Utilize AI for Improved Quality and Efficiency: Incorporating Vision AI for photo-based validation, ServicePower helps ensure first-time success while minimizing the need for rework.
• - Boost Productivity Across Blended Workforces: By streamlining management of both employees and independent contractors within a single, AI-enhanced environment, the platform simplifies scheduling and automates contractor dispatching and reimbursement processes.
• - Reduce Risk via Compliance Automation: Integrating essential functions such as credentialing, license verification, and insurance management helps decrease liability and build trust during every service interaction.

Frank Gelbart, CEO of ServicePower, noted, “Being recognized by the IDC MarketScape emphasizes the importance of our strategy to embed AI throughout the service lifecycle. Our focus spans various aspects from optimizing schedules to managing compliance and employing Vision AI.” His sentiments were echoed by Ahmed Ghorbal, Senior Vice President of AI at ServicePower, who remarked,