#Spain #Madrid #Aviation #Collins Aerospace #SelfServ

Revolutionizing Air Travel with Self-Serve Technology

Collins Aerospace, a key player in the aerospace industry and part of RTX (NYSE: RTX), recently introduced upgrades to its SelfServ™ platform during the Passenger Terminal Expo held in Madrid, Spain. This initiative aims to streamline the passenger travel process and enhance airport operations through effective self-service solutions.

A Closer Look at SelfServ

The SelfServ platform is a comprehensive Common Use Self Service (CUSS) solution that empowers travelers by allowing them to manage their journeys more independently. This includes integrating both check-in and bag drop functionalities, allowing passengers to interact with intuitive kiosks that facilitate their airport experience.

The incorporation of SelfPass™, a biometric identity verification solution, allows travelers to enroll their biometrics at these kiosks. This technology ensures secure and fluent processing from check-in and bag drop to security clearance and boarding, providing a seamless travel experience for users.

Cost Efficiency and Space Utilization

By operating within a common use framework, the SelfServ platform encourages airlines to share infrastructure, which leads to reduced operational costs and enhanced space utilization in crowded airport environments. This innovative approach allows a single agent to oversee multiple kiosks or bag drop points, prioritizing efficiency without compromising service quality.

Nicole White, Vice President and General Manager of Connected Aviation at Collins Aerospace, highlighted, "What distinguishes SelfServ from other solutions is its integration within a wider array of self-service and biometric technologies, allowing passengers to move through the airport with ease. This development underlies our dedication to improving the passenger journey and assisting airports and airlines in addressing the pressing need for improved operational efficiency and cost-effective travel solutions."

Widespread Adoption and Support

Currently, more than 100 airlines are certified to utilize the SelfServ platform, benefiting from its expansive capabilities and robust service delivery. Additionally, Collins Aerospace offers various managed services designed to help airports more effectively manage their IT resources while mitigating associated risks.

Showcasing Innovation at Passenger Terminal Expo

Collins Aerospace is showcasing its integrated self-service solutions and the latest kiosk technologies at the Passenger Terminal Expo in Madrid, providing attendees with hands-on demonstrations illustrating the platform's capabilities.

About Collins Aerospace

As an RTX business, Collins Aerospace is at the forefront of technological advancements within the global aerospace and defense sector. With an extensive portfolio and deep expertise, the company is equipped to tackle pressing challenges and meet the evolving demands of the market.

About RTX

RTX is recognized as the world's largest aerospace and defense organization. With over 185,000 employees globally, RTX is committed to pushing the boundaries of technology to redefine secure connectivity and protection across the globe. With significant earnings projected at over $80 billion in 2024, the company is based in Arlington, Virginia, and continues to lead the industry with its subsidiaries, including Collins Aerospace and Pratt & Whitney.

For further inquiries or to arrange interviews, interested parties are encouraged to contact [email protected]