Northern Arizona Healthcare's Triumph in Patient Safety Excellence Recognized Nationally

ECRI Honors Northern Arizona Healthcare with Safety Excellence Award



On November 12, 2025, Northern Arizona Healthcare (NAH) was celebrated as the recipient of the esteemed 2025 Safety Excellence Award, bestowed by ECRI, a prominent nonprofit organization devoted to healthcare safety. This accolade acknowledges the organization's unwavering dedication to fostering a culture centered on safety, accountability, and transparency throughout its network.

A Comprehensive Approach to Safety


NAH's achievement is the result of initiative-driven efforts that unify both leadership and frontline staff, emphasizing the significance of shared learning and open dialogue. By aligning their goals and reaffirming safety protocols, NAH has developed a robust safety culture, evident in their operations and patient care practices.

The Safety Excellence Award annually recognizes significant advancements in patient safety initiatives and the application of evidence-based strategies that yield positive outcomes in healthcare safety. NAH's Chief Executive Officer, Dave Cheney, expressed his pride in the recognition, attributing it to the collaborative work and commitment exhibited by all employees in promoting patient safety as their top priority.

Open Forums and Continuous Improvement


Central to NAH's success has been the implementation of monthly open forums, providing a platform for all staff members to engage with the CEO and patient safety leaders. These discussions allow team members to voice concerns, share risks, and propose ideas for improvements. The organization actively develops action plans based on participant feedback, creating a cycle of continuous improvement where every staff member can contribute.

Reworking daily safety briefings has also become standard practice, enabling teams to identify barriers in real-time, thus facilitating proactive problem-solving across various units. NAH's leaders, quality assurance teams, and safety personnel meet directly at patient bedsides, gathering invaluable feedback from both patients and their families, which is then swiftly communicated to relevant care teams.

Embracing Accountability with 'Just Culture'


To further enhance accountability, NAH has restructured its

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