#USA #Chicago #Montway Auto Transport #Auto Shipping Group #Terry Williams

Terry Williams: Leading with a Human-First Approach in Car Transport

In today’s highly automated world, the auto transport industry is witnessing a significant transformation. At the forefront of this shift is Terry Williams, General Manager of the Auto Shipping Group. He's dedicated to ensuring that, amidst technological advancements, the personal service and affordability that customers depend on remain intact. Drawing on more than 30 years of experience in vehicle transport, Williams has successfully united various brokerages under one national brand established in 2013, positioning Auto Shipping Group as a trusted choice for consumers, small businesses, and online car buyers who seek transparency and support.

Auto Shipping Group set itself apart by consolidating multiple regional brokerages under a mission-driven brand. Presently, it operates within the Montway Auto Transport family while preserving its unique and customer-focused identity. Williams asserts that exceptional customer experiences and transparent interactions are just as vital as advanced technological solutions. He notes, "To provide a quick quote is just the first step; it's our meticulous follow-up that truly differentiates us." Each customer is assigned a dedicated agent, guiding them from vehicle pickup through to delivery. After delivery, they receive a follow-up call from their agent to gather feedback and identify areas for improvement. Williams believes that earning customer trust is essential for establishing lasting value.

The company offers convenient door-to-door car shipping across the nation, with both open and enclosed transport options. Their customer-first approach entails live support, extended business hours, and pricing that is straightforward, free from unexpected fees. Although online quotes are offered, the company emphasizes the importance of phone support as a critical aspect of the Auto Shipping Group experience.

This personal touch resonates with customers; Auto Shipping Group has achieved an A+ rating from the Better Business Bureau, received countless five-star reviews, and boasts a committed team that fosters a family-like culture.

In addition to its customer-friendly model, Auto Shipping Group assists clients in understanding pivotal cost factors such as the type of vehicle, timing, routing, and market trends. This advice becomes increasingly essential as rising gas prices and inflation lead consumers to reconsider cross-country drives. "Many people underestimate the affordability of professional shipping," emphasizes Williams. He explains that when variables like gas costs, hotel expenses, time off work, and vehicle wear and tear are considered, shipping often proves to be the most sensible, stress-reducing option.

As the trend of online vehicle purchases accelerates, the demand for specialized transport services rises, including for electric vehicles, ATVs, classic cars, and long-distance moves. Auto Shipping Group's approach enables customers to make informed shipping decisions confidently. “We've navigated market changes in the past,” shares Williams, “But what remains constant is the necessity for real people to solve genuine problems; that’s what we excel at.”

For those interested in learning more about Terry Williams’s leadership and the customer-first philosophy at Auto Shipping Group, a visit to AutoShippingGroup.com provides further insights.

About Auto Shipping Group

Auto Shipping Group is a foremost provider of reliable, budget-friendly car shipping services, grounded in over 30 years of industry experience. Renowned for its focus on quality, personalized service, the company proudly holds an A+ rating from the Better Business Bureau. Their customer-centric model incorporates a single point of contact, adaptable transport options, and easy door-to-door services. For more information, visit AutoShippingGroup.com.

About Montway Auto Transport

Founded in 2007, Montway Auto Transport has emerged as one of America’s leading automotive transport companies, successfully shipping over a million vehicles. They provide services across all 50 states, including Alaska and Hawaii, as well as in Europe. Operating with extended hours year-round, they underline their commitment to customer satisfaction. With a Net Promoter Score of 75, significantly above the industry average, and over 100,000 online customer reviews, Montway stands at the forefront of the auto transport industry. The company also caters to the automotive logistics needs of enterprises across sectors such as sales, remarketing, and finance, reinforcing their reputation for innovation in logistics technology and customer service. For additional details, visit Montway.com.