#United States #Houston #CenterPoint Energy #winter storm

Update on Winter Storm Enzo Impact in Houston

CenterPoint Energy is actively managing the effects of Winter Storm Enzo across the Greater Houston area. As of January 21, 2025, at 9 p.m., more than 99.9% of customers in this service area continue to enjoy uninterrupted power. The utility company has mobilized substantial resources, responding swiftly to maintain service despite the challenging elements brought on by this winter storm.

Overview of Recovery Efforts

Since the onset of the storm, CenterPoint has worked tirelessly to restore power to the numerous customers affected. Approximately 28,500 customers have had their service restored since the early hours of January 21. A total of 3,000 frontline workers, inclusive of local contractors and mutual aid personnel, have been deployed as part of the company's proactive strategy to safeguard and restore electric service during this historic weather event.

"We are pleased to report that the preparations we undertook have mitigated the impact of outages significantly thus far," stated Darin Carroll, Senior Vice President of CenterPoint Energy’s Electric Business. "Our team remains on high alert to address any further disruptions swiftly as temperatures drop overnight."

Continued Response and Community Support

In addition to restoring power services, CenterPoint is prioritizing public safety and customer communication. The company has been urging residents to stay off the roads to avoid accidents and further service interruptions. Furthermore, CenterPoint has coordinated with local authorities to keep them updated on recovery efforts and has set up temporary power generation units for community warming centers to provide relief amid freezing conditions.

The utility has also made concerted outreach to customers who fall under the Critical Care Residential and Chronic Condition categories to ensure they have the support needed during this period. These efforts currently include contacting customers via direct methods like phone calls, emails, and text messages.

Staying Informed

CenterPoint is committed to keeping its customers informed about service restoration efforts and safety procedures. As part of this initiative, the company encourages customers to enroll in its Power Alert Service®, which provides timely notifications regarding outages and restoration timelines. Additionally, the company recently enhanced its Outage Tracker, accessible in both English and Spanish, allowing customers to view real-time information about outages based on location.

Customers can access more detailed information about preparedness initiatives and safety guidelines by visiting CenterPointEnergy.com/StormCenter. For ongoing updates related to both CenterPoint's operations and weather alerts specific to the Greater Houston area, residents are invited to follow @CenterPoint_TX on social media.

Conclusion

In this trying period marked by extreme weather, CenterPoint Energy remains dedicated to ensuring that every customer remains powered and safe. The resilience shown by both the utility workers and the community emphasizes the importance of preparation in managing significant weather impacts. As Winter Storm Enzo passes, the company will continue to focus on maintaining service while also preparing for future challenges. For the latest updates on weather forecasts and service conditions, refer to the National Weather Service updates.