Chorus Intelligence Welcomes Hailey Wolfe as New U.S. Customer Success Manager

Chorus Intelligence Welcomes Hailey Wolfe

Chorus Intelligence, a prominent provider of investigative software aimed at law enforcement and public safety sectors, has announced the exciting appointment of Hailey Wolfe as its new U.S. Customer Success Manager (CSM). Wolfe is expected to leverage her extensive experience from the Federal Bureau of Investigation (FBI) to enhance customer relations and provide tailored support for agency needs across the nation.

With over 11 years at the FBI, Wolfe significantly contributed to various critical investigations through her expertise in intelligence analysis, social media exploitation, and thorough threat assessments. Her vast experience also includes leading targeted violence prevention initiatives and managing a multidisciplinary team aimed at supporting various law enforcement agencies in New England. Throughout her career, she has established herself as a knowledgeable speaker on investigative best practices, sharing insights on topics such as OSINT (Open Source Intelligence) and behavioral threat assessments. This background is crucial as it provides Wolfe with a deep understanding of the challenges detectives and analysts face in their line of work.

Prior to her role at Chorus Intelligence, Wolfe excelled as a super-user of the Chorus Intelligence Suite (CIS) while at the FBI Boston office. She successfully utilized the platform to identify potential threats, evaluate persons of concern, and produce actionable intelligence that could stand up in court. This practical experience with the software positions her uniquely to bridge the gap between the technology and its users, ensuring clients can fully capitalize on the capabilities of the CIS.

In a statement, Neil Chivers, the CEO of Chorus Intelligence, expressed enthusiasm for Wolfe's appointment: "Hailey joins Chorus at an exciting time as we continue to grow our U.S. customer base, the team, and the capabilities of the CIS. Her depth of investigative experience with the FBI, combined with her firsthand knowledge of the CIS, gives her a unique ability to support our customers. She understands the real-world pressures analysts and investigators face and is deeply aligned with our mission to help agencies work faster, smarter, and more collaboratively."

Wolfe’s transition from being a customer to joining the Chorus team highlights not only her faith in the effectiveness of the CIS but also her eagerness to assist law enforcement agencies in optimizing their operations. "After more than a decade at the FBI, I had never used a platform that brought together OSINT, social media exploitation, analytics, and reporting in the way the CIS does," she remarked. She emphasized how the software expedites the process of identifying threats, uncovering hidden connections, and preserving important evidence without unnecessary complexity.

As she joins the U.S. Customer Success team, Wolfe will focus on empowering clients to fully adopt and optimize the Chorus Intelligence Suite. Her goal is to enhance investigative outcomes and bolster community safety, reflecting a commitment to support law enforcement at every turn.

About Chorus Intelligence

Chorus Intelligence is a well-regarded developer of data cleansing, analysis, search, and entity enrichment software tailored for law enforcement agencies and corporate clients. Their flagship platform, the Chorus Intelligence Suite (CIS), is designed for ease of use across various roles, enabling users to extract valuable insights from their data efficiently. The platform is currently employed by several federal, state, and local agencies throughout North America, further solidifying its reputation as an essential tool for modern investigations.

By appointing experts like Hailey Wolfe, Chorus Intelligence is poised to continue its growth trajectory and enhance its contribution to public safety and investigative success.