Strategic Solution Partners Transitions to a New Leadership Era Under Jacqueline Villamil

A New Era at Strategic Solution Partners

Strategic Solution Partners (SSP), a prominent name in the hospitality industry consulting sector, is poised for a significant transformation with the recent leadership change. On July 17, 2025, Jacqueline Villamil officially took the reins as Chief Executive Officer and sole owner, succeeding the founder Bill Scanlon, who has retired.

Jacqueline's journey at SSP began in 2008, where her impact on the company has been profound. She steadily climbed the ranks, becoming the Chief Operating Officer five years ago, which set the stage for her recent elevation to CEO. This seamless transition is anchored in a thorough and transparent process that began back in 2020 when she first contemplated the possibility of taking over from Scanlon. The culmination of this journey was marked by her purchasing Bill's shares on May 16, 2025.

Expressing her initial doubts, Jacqueline shared her emotional journey, acknowledging the fears she faced leading up to the decision. “There were many sleepless nights thinking about this moment,” she recounted. “However, I realized I am backed by an incredible team at SSP and surrounded by supportive mentors who encouraged my vision.”

This leadership change is not merely a shift in title but signifies a broader strategy aimed at continuing the values and culture that have defined SSP under Scanlon's guidance. Jacqueline is determined to maintain the results-driven ethos while introducing a more collaborative approach to leadership that involves every employee and client.

Reflecting on SSP's resilience during challenging times, particularly the pandemic, Jacqueline noted, “We were the only task force provider that remained operational, enabling us to support various clients through their most challenging moments.” SSP’s proactive moves during the pandemic included launching the Industry Expert Consulting program, introducing a Culture Ambassador role, and an ongoing recruitment drive to ensure the company's readiness for post-pandemic recovery.

Looking toward the future, Jacqueline emphasized that SSP aims to retain its leading position in the hospitality consulting landscape without necessarily aspiring to become the largest provider. Instead, the focus will remain on enhancing quality and developing innovative solutions to tackle industry challenges. “Our goal is to be recognized as the best, not the biggest,” she asserted.

For those interested in Jacqueline's vision and leadership philosophy, a video message is available on SSP's official LinkedIn page, reflecting her heartfelt commitment to both the team and the clients.

About Strategic Solution Partners (SSP)

Strategic Solution Partners stands as a leading provider in hospitality solutions, offering specialized taskforce staffing and consulting services. With a dedicated team of experts and a firm commitment to achieving success for their clients, SSP has assisted over 1,200 properties in navigating complex challenges and attaining sustainable outcomes. As Jacqueline Villamil steps into her new role, the anticipation for SSP's next chapter is palpable and full of promise for continued innovation and excellence in the industry.