#Japan #IoT Solutions #YE DIGITAL #Kitakyushu #COREVIo GRID

YE DIGITAL Enhances COREVIo GRID for After-Sales Services

YE DIGITAL Corporation, headquartered in Kitakyushu, Japan, has announced the addition of two new functional modules to its data engineering service, COREVIo GRID, effective April 23, 2026. This enhancement aims to significantly improve after-sales operations, leveraging data integration to bridge gaps across various departments.

What is COREVIo GRID?

COREVIo GRID is designed to integrate and utilize disparate data sources, including customer, product, business, and IoT data, to drive operational improvements and enhance service quality. This service allows businesses to optimize their operations through effective data management.

With the introduction of these new features, COREVIo GRID addresses the common issue of information silos within the after-sales service domain. By unifying data, it fosters better quality management in customer interactions and streamlines business processes.

New Functional Modules

1. Comprehensive After-Sales Management (COREVIo FSM)

The first new feature is the After-Sales Integrated Management function (COREVIo FSM), which focuses on field maintenance, customer support, sales, and quality management, consolidating data across these functions. This allows for a structured approach to managing information related to customer interactions, product details, maintenance history, and response logs. The aim is to enhance operational efficiency by enabling seamless information sharing across departments.

2. Remote Monitoring of Product Status (COREVIo RCM)

The second feature, IoT Remote Monitoring (COREVIo RCM), utilizes data from IoT devices embedded in products to monitor operational status and identify anomalies remotely. By integrating this IoT data with operational data, businesses can expedite maintenance responses and implement preventive measures to mitigate potential problems before they escalate.

Expanding Value Through Data Integration

The newly added modules expand the value of COREVIo GRID by enabling various data points related to after-sales operations to be utilized effectively. Users can expect capabilities such as:

• - Maintenance and support prioritization based on operational alerts and logs
• - Anticipation of issues, allowing for proactive response planning
• - Leveraging field information to refine sales proposals and improve quality initiatives

These enhancements not only promote internal efficiency but also facilitate a monitoring service portal, enabling customers to track their product usage based on operational statuses and condition information. This contributes to increased customer satisfaction and adds value to after-sales services.

Launch Date

The new features will officially launch on April 23, 2026, and YE DIGITAL is committed to continuously expanding its offerings on the COREVIo GRID platform. The focus remains on enabling businesses to overcome operational challenges while advancing service capabilities through effective data utilization.

Company Overview

Name: YE DIGITAL Corporation
Established: February 1, 1978
CEO: Yuji Tamai
Location: 21-1, Kome-Machi 2, Kokura-Kitaku, Kitakyushu, Fukuoka, Japan
Business Focus:

• - Business Solutions

- Global ERP Deployment (SAP, etc.)
- Data Integration Platforms
- Development and Operation of Customer Business Systems

• - IoT Solutions

- Logistics Digital Transformation
- Social IoT
- AI & Big Data Analytics

• - Service Businesses

- SAP Operational Support (Global Service Centers)
- Logistics System Operation Support
- Data Integration Management Platforms
- BPO/ITO Services

Visit YE DIGITAL Website for more information.
For detailed information on COREVIo, visit COREVIo Product Page.