Adecco Launches Customer Harassment Prevention Initiative in Tokyo

Adecco Starts Customer Harassment Prevention Operations in Tokyo

Adecco, a leader in human resources services and a brand of the Adecco Group in Japan, has officially begun operations for the Tokyo Metropolitan Government’s initiative titled "Customer Harassment Prevention Measures Consultation Desk for Fiscal Year 2025". This initiative aims to address and mitigate the impacts of customer harassment on employees, businesses, and society as a whole.

Understanding Customer Harassment

Customer harassment can significantly injure not only the employees working in customer service roles but also disrupt the environment in which products and services are provided. To tackle this issue effectively, it is essential for society to come together. Recognizing this, the Tokyo Metropolitan Government aims to create a city where all individuals working with customers are treated with respect and equality. This is to ensure a fair and sustainable society free from customer harassment, culminating in the enforcement of the "Tokyo Customer Harassment Prevention Ordinance" starting April 1, 2025.

Adecco's Role in the Initiative

Amid growing concerns regarding customer harassment among businesses in Tokyo, Adecco has committed to operating a comprehensive consultation desk to address inquiries related to customer harassment prevention strategies. By providing support through various channels, including seminars and expert consultations, Adecco aims to assist local businesses in developing effective preventive measures against customer harassment.

Adecco will not only manage this consultation desk but will also arrange educational seminars focused on the prevention of customer harassment and effective response strategies. These trainings will help generate prevention manuals in collaboration with industry organizations, benefiting businesses throughout Tokyo.

Moreover, Adecco embraces the vision of "Changing Society through Workforce Empowerment." By facilitating environments where individuals can thrive through their work, the organization aims to drive societal transformation. Since 2020, Adecco has successfully partnered with approximately 180 local governments throughout Japan, managing over 570 projects to improve working conditions and support business environments.

Customer Harassment Consultation Desk Details

For those affected by customer harassment or seeking guidance on preventive measures, Adecco operates a dedicated consultation desk:

- Services Offered: General consultations on customer harassment prevention
- Contact Methods: Via phone or online consultation form (Anonymous inquiries are welcome)

- Phone: 0120-182-276 (Weekdays 9:00 AM to 5:00 PM)
- Online Consultation: Consultation Form

- Fees: Free of charge

Upcoming Seminar for Businesses

To further educate businesses, a customer harassment prevention seminar will be held online via Zoom:

- Date and Time: Thursday, July 31, 14:00 - 16:00
- Speakers: Professor Masato Hara from Seikei University and Izumi Inao, Director of Quolsy C Cube Corporation.
- Content Focus: Basic knowledge regarding customer harassment and corporate efforts
- Registration: Seminar Registration

About Adecco

Adecco operates as a key brand within the Adecco Group, a global leader in human resources services present in 60 countries and regions. In Japan, Adecco aims to achieve the group's vision of "Changing Society through Workforce Empowerment" by supporting workforce development, optimizing a broad range of corporate operations, and aiding businesses in enhancing their performance. For more information about Adecco, please visit Adecco Japan's Website.

For inquiries regarding the Customer Harassment Prevention Initiative, please contact: