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Entergy's Commitment to Energy Management Amid Harsh Weather

As winter bears down on the southern United States, extreme cold temperatures are significantly increasing energy consumption in regions such as Arkansas, Louisiana, Mississippi, and Texas. In response to these challenges, Entergy, a utility company servicing over 3 million customers, is making a concerted effort to assist its users with managing energy costs effectively. With over 25 years of experience, Entergy has developed a variety of resources aimed at enhancing customers' ability to handle energy usage and address the financial strains that accompany harsh weather conditions.

Support Systems for Customers

John Hudson, Entergy's Senior Vice President and Chief External Affairs Officer, emphasized the company's dedication to aiding customers during these difficult periods. "We understand the financial pressures our customers face, especially during extreme weather. Our aim is to empower them with resources and assistance that keep them safe and help manage their expenses," he shared.

Energy Efficiency Programs

Entergy boasts a comprehensive suite of energy efficiency programs designed to assist customers in reducing their energy bills. Some of the key offerings include:

• - myAdvisor Tools: These digital tools allow users to monitor their energy consumption, providing alerts about their usage, and encouraging wise management of monthly budgets.
• - Level Billing: This program offers customers a stable monthly payment by averaging their energy costs over the year.
• - Pick-A-Date: This option grants customers the flexibility to choose their preferred bill payment date, promoting better budget management.
• - PaperFREE Billing: Customers receive their bills via email, granting immediate access to billing history spanning two years.
• - AutoPay: To avoid late fees, this feature allows customers to set up automatic bill pay from their bank accounts.

Specialized Bill Help Programs

In addition to energy-saving tools, Entergy has instituted several support programs that focus on directly assisting customers in financial distress:

• - Bill Toolkit: A centralized hub that offers access to bill management resources, energy efficiency initiatives, and financial assistance options. This tool guides users toward effective ways to cut down on electricity costs.
• - The Power to Care: A crucial initiative aimed at providing emergency assistance for low-income seniors and customers with disabilities.
• - Single Stop Partnership: This collaboration offers customers assistance in accessing various financial resources, including local and federal support systems.
• - Super Tax Day Events: Entergy organizes events in its service areas where customers can receive help with tax preparation to maximize refunds and ensure easy filing.
• - Flexible Payment Options: For those requiring a more manageable approach to payments, Entergy offers tailored arrangements to ease the burden of higher bills.
• - LIHEAP: The Low-Income Home Energy Assistance Program offers financial support for eligible customers facing difficulties in paying their energy bills.

Practical Energy-Saving Recommendations

To further assist its customers during this challenging period, Entergy also offers low-cost and no-cost tips for improving energy efficiency at home:

• - Utilize Solar Energy: Opening curtains to let in sunlight during the day can naturally warm a home, while closing them at night helps retain that warmth.
• - Insulate Windows: Drafty windows can be sealed with heavy-duty plastic sheeting to reduce cold infiltration.
• - Optimize Thermostat Settings: Suggesting that customers lower their thermostat while sleeping or away from home can lead to significant savings.
• - Seal Airtight Leaks: Customers are encouraged to identify and seal air leaks around various home fixtures to prevent heat loss.
• - Maintain Heating Systems: Routine checks on heating systems can boost energy efficiency and comfort.
• - Fireplace Management: Keeping fireplace dampers closed when not in use minimizes heat loss.

A Year-Round Commitment to Care

As severe weather continues to impact energy consumption patterns, Entergy remains committed to assisting its customers all year round. By providing accessible energy-saving programs and robust support systems, they are dedicated to ensuring that every customer can successfully navigate the financial pressures brought about by extreme weather conditions. To learn more about these initiatives, customers can visit BillToolkit.entergy.com.

About Entergy

Entergy is a powerhouse in the energy sector, generating, transmitting, and distributing electricity to millions across Arkansas, Louisiana, Mississippi, and Texas. The company is focused on enhancing energy reliability while maintaining affordability for customers and expanding its investments in cleaner energy generation methods. Acknowledged for its sustainability efforts, Entergy contributes over $100 million annually to the economies of the communities it serves through philanthropic initiatives and advocacy. With roughly 12,000 employees, Entergy operates at the heart of its community, making strides toward a cleaner, more efficient energy future.