AeC Honored as 2026 Brazilian Customer Experience Management Company of the Year

AeC Achieves Prestigious Frost & Sullivan Recognition

AeC has been recognized as the 2026 Brazilian Company of the Year in customer experience management by Frost & Sullivan. The accolade highlights the company's exceptional growth, innovative strategies, and commitment to delivering superior customer satisfaction amidst the ever-evolving market dynamics. This recognition is particularly noteworthy as it marks the fifth consecutive time AeC has received this prestigious award.

Key Factors Behind the Recognition

Frost & Sullivan commended AeC for its visionary leadership and rigorous approach to operational excellence. The company has continually demonstrated its ability to adapt to market changes, consistently raising the bar in customer experience management across Brazil. AeC's long-term growth strategy revolves around innovation and sustained investment in technology, particularly in AI-driven solutions. This strategic focus has allowed AeC to enhance its service delivery while meeting the unique needs of the local market.

Emphasis on Innovation

Innovation serves as the cornerstone of AeC’s operations. The company has developed an array of advanced AI-driven solutions, including the TeIA platform and AI copilot capabilities, addressing various customer experience management challenges. These technologies not only bolster security and provide real-time fraud prevention but also streamline operations through intelligent automation. AeC strives to maintain a balance between technology and human interaction, ensuring a customer-centric approach that resonates with today’s consumers.

According to Sebastian Menutti, Industry Director at Frost & Sullivan, "AeC has emerged as a resilient market player. Despite facing challenges that have plagued many of its competitors, AeC has tripled its revenue within four years and significantly expanded its market share—from 6.2% in 2018 to 17.9% in 2024."

Commitment to Customer Satisfaction

AeC's commitment to elevating customer experience is evident in its blend of advanced analytics and human-centric service models. This approach not only promotes operational efficiency but also cultivates high levels of customer satisfaction. The company effectively caters to both traditional enterprises and new digital-native clients, underlining its adaptability and relevance in the market.

Raphael Duailibi, CEO of AeC, expressed pride in the recognition, stating, "Receiving this award for the fifth consecutive year is a reflection of our dedicated journey. It emphasizes our belief that combining technology with human warmth is what transforms the customer experience on a larger scale."

Setting Industry Standards

Frost & Sullivan recognizes companies that exhibit exceptional strategy, execution, and responsiveness to market conditions. By setting high standards in competitive strategy and executing a customer-first culture, AeC is not just reshaping the customer experience landscape but is also driving tangible results across the industry. The recognition from Frost & Sullivan is a testament to AeC’s impact on the market and its role in defining excellence in customer experience management.

In conclusion, as consumer expectations evolve, AeC’s innovative drives and customer-focused strategies emerge as a guiding light for the industry. The company stands as a prime example of how merging cutting-edge technology with compassionate service can lead to remarkable growth and customer satisfaction. AeC not only exemplifies leadership in customer experience but also serves as an inspiration for other companies striving to make a significant impact in their respective fields.