Exploring the Future of AI Agents in Contact Centers at AI Agent Summit 2025

AI Agent Summit 2025: Shaping the Future of Customer Support

Helpfeel Inc., a leading provider of customer support AI based in Kyoto, is proud to announce that its AI Division Manager and expert engineer, Daiki Teramoto, will be speaking at the online event, "AI Agent Summit 2025." The summit, organized by MediaLink Inc., is a premier conference aimed at exploring the integration of AI agents into contact center operations.

The rapid advancement of generative AI and large language models (LLMs) has significantly transformed the contact center industry. As these technologies mature, AI agents are beginning to take over tasks traditionally performed by humans, marking the dawn of a new collaborative era between humans and AI. The summit will delve into how these AI agents are reshaping the contact center landscape and envisioning what the future holds, offering a platform for leaders in the industry to engage in multifaceted discussions.

Event Overview

Date: July 10, 2025 (Thursday) 9 AM - 5:30 PM
Format: Online via Zoom
Organizer: MediaLink Inc.
Admission: Free (Pre-registration required)
Event Page: AI Agent Summit 2025

Please note that session content may change.

Teramoto’s Panel Discussion

One of the key discussions at the summit will take place on July 10 from 4:10 PM to 4:50 PM. The panel is centered around the crucial question: "Should Japanese companies begin implementing AI agents now or wait for more maturity in technology?" The session will feature insights from Helpfeel and two other innovative companies, Tomorrow Network and Channel Corporation, as they share their perspectives on the shifts in work patterns brought by AI, alongside practical challenges in deploying this technology.

Participants can expect a robust discussion that tackles both the potential benefits and drawbacks of immediate AI integration in customer support, offering a realistic glimpse into the future strategies of each company.

Meet Daiki Teramoto

Daiki Teramoto, acting as the Manager of the AI Division at Helpfeel, has an impressive background. During his time at Ishikawa National College of Technology, he developed an educational tool called “HackforPlay” for learning programming through game hacking, which led to his entrepreneurship in Kanazawa City. He was awarded the Minister of Internal Affairs and Communications Prize at the NICT Entrepreneur High School. In 2015, he was recognized as a Super Creator by IPA (Information-Technology Promotion Agency). He has played an instrumental role in developing and operating FAQ suggestion functionalities utilizing generative AI and LLM technologies.

As Helpfeel progresses towards launching its proprietary AI agent by the end of 2025, the company is focused on harnessing these advanced technologies to automate complex task breakdowns and analyses, accelerating data-driven decision-making. The AI agents aim to enhance corporate creativity by providing timely insights and recommendations based on data.

Backed by esteemed specialists, including professors and Super Creators selected by the Ministry of Economy, Trade, and Industry, Helpfeel conducts research into natural language processing (NLP), knowledge graphs, and machine learning algorithms that leverage generative AI.

About Helpfeel

Founded on December 21, 2007, with the Japanese entity established in December 2020, Helpfeel is led by CEO Ikki Rakusai. The company has offices in both Kyoto and Tokyo.

Kyoto Office: 110-16, Kawamoto Building, Goshoyahata-cho, Kamigyo-ku, Kyoto, 602-0023
Tokyo Office: 2-14-1, Sumitomo Real Estate Yaesu Building 4F, Hatchobori, Chuo-ku, Tokyo, 104-0032
Website: helpfeel.com

Helpfeel strives to empower businesses through data-driven management by effectively collecting, analyzing, and transforming customer interaction insights into actionable knowledge. The company's products include AI-powered FAQ systems, knowledge bases, and instant capture tools, such as Helpfeel, Helpfeel Cosense, and Gyazo, providing comprehensive support for enhancing customer satisfaction and driving business improvements.

For further inquiries regarding the latest developments in AI agents, media representatives are encouraged to reach out.