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Bolt On Technology Introduces MILES: The New Standard for AI in Automotive Aftermarket

In a groundbreaking announcement, Bolt On Technology, a prominent leader in automotive shop management solutions, revealed its latest innovation: the MILES platform. This new artificial intelligence (AI) system is designed to enhance efficiency, promote better connections, and provide intelligent services across Bolt On's suite of products for the automotive aftermarket.

MILES will function as the overarching brand for Bolt On's expanding range of AI-driven innovations, showcasing how technology can revolutionize repair shop operations and the customer experience. The primary features launching under this brand include the MILES AI Assistant and the MILES Virtual Service Advisor.

Key Innovations under MILES

MILES AI Assistant

The MILES AI Assistant is an in-app feature embedded within Bolt On's customer relationship management (CRM) solutions. This intelligent agent engages users in a conversational manner, providing instant responses to inquiries about the products. By creating a user-friendly interaction, it simplifies customer service processes and aligns with contemporary user expectations for quick and accessible support.

MILES Virtual Service Advisor

Meanwhile, the MILES Virtual Service Advisor is a pioneering AI tool that enables automotive shops to offer around-the-clock service. It allows customers to schedule appointments, ask questions, and maintain communication without the constraint of business hours. This not only enhances customer satisfaction but also promotes business efficiency by freeing up staff to focus on other areas of customer care.

A New Chapter for Bolt On Technology

Adam Miller, Head of Product at Bolt On Technology, elaborated on the significance of this launch. "MILES represents more than just a product launch; it's a pivotal moment in our company’s journey. By integrating AI into our platform, we empower shops to deliver faster, smarter, and more personalized experiences for customers. This innovation is indicative of the future of successful automotive service operations."

This move is part of Bolt On's strategic expansion, reflecting a robust investment in product development. With the establishment of a dedicated AI unit, the company aims to stay at the forefront of next-generation innovations that will fundamentally change how repair shops function and interact with their clients.

Evangelos Antypas, CEO of Bolt On Technology, emphasized the importance of customer-centric strategies in their growth. "Bolt On has always been about helping shops operate better. Now, with MILES, we are elevating that experience by offering seamless and predictive solutions that prioritize the customer. We are setting a new standard in the automotive industry."

The MILES AI Assistant is set to debut next week within the existing CRM products, while the MILES Virtual Service Advisor will follow shortly thereafter. This initiative aligns with Bolt On Technology's mission to support independent automotive repair shops in enhancing operational efficiency, strengthening customer relationships, and driving business growth.

Conclusion

With the launch of MILES, Bolt On Technology reaffirms its commitment to pioneering change in the automotive aftermarket through innovative AI solutions. This initiative is expected to transform customer experiences, streamline business operations, and establish new benchmarks for service in the automotive sector. As the industry advances, MILES positions Bolt On Technology as a trailblazer in intelligent automotive service management.