#Japan #Tokyo #Hotel Gracery #Fujita Kanko #WHG Hotels

WHG Hotels Fan Meeting: A First of Its Kind

On March 7, 2026, WHG Hotels hosted its inaugural Fan Meeting at Hotel Gracery Tamachi, welcoming 17 members of THE FUJITA MEMBERS community. This event aimed to express gratitude to regular customers, specifically targeting those in their twenties and thirties who had stayed multiple times at WHG Hotels. The initiative encouraged meaningful dialogue between hotel staff and participants, fostering a deeper understanding and connection to the hotels.

Engaging Activities

The event featured collaborative discussions on the design of novelty goods and an interactive roundtable. Participants provided their insights into their experiences and expectations regarding WHG Hotels. The event not only facilitated communication but also strengthened relationships among attendees.

Members of the staff from Hotel Gracery Tamachi, as well as those from the Yokohama Sakuragicho Washington Hotel and the WHG Marketing team, were present, making this interaction a valuable occasion for both fans and hotel personnel.

Unique Culinary Experience

In addition, guests enjoyed specially prepared light refreshments from the head chef at Hotel Gracery Tamachi. The exclusive menu, not typically available during regular breakfast hours, received high praise and added a unique touch to the gathering.

Positive Feedback

Participants shared their excitement about the event. Comments included sentiments like, "It was a rare experience to connect directly with those who support the hotels!" and "The energy from fellow attendees, all being passionate fans, made it incredibly enjoyable." Such positive feedback highlighted the enthusiasm and communal spirit that the event fostered.

Innovative Projects Discussed

Idea Generation for WHG Novelties

Attendees were divided into two teams where they collaboratively brainstormed ideas for novelty items, debating on aspects like colors, logo placements, and practicality. This critical feedback led to the selection of a round wooden key ring as the final design, reflecting the preferences of the participants.

Roundtable Discussions

The centerpiece of the event was a roundtable discussion facilitated around three key themes:
1. Reasons for Repeated Stays at WHG Hotels:
- Participants highlighted convenient locations, great views from guest rooms, and quality breakfast options. Many noted that engaging with familiar staff added a personal touch to their visits, underscoring the significance of human connection in hospitality.

2. Desired Membership Benefits and Services:
- Members shared valuable feedback on what perks they would appreciate, such as discounts based on repeat stays and welcome drinks. This feedback will prove significant for future improvements to the membership program.

3. Essential Points When Choosing Hotels:
- Attendees voiced their non-negotiable points, including the availability of attentive staff, quality amenities, and positive online reviews—critical elements that the organization aims to enhance in their services.

Looking Ahead

The WHG Hotels Fan Meeting provided insights that go beyond quantitative surveys, capturing genuine voices from customers. Staff members working in the back office—often less engaged with guests—benefited significantly from these interactions.

Moving forward, WHG Hotels plans to host additional events across different regions and demographics to broaden engagement opportunities. Embracing the motto of being close to customers’ 'smiles' and 'thank-yous', WHG Hotels remains committed to being a premier hotel brand through ongoing service enhancements.

Overview of the WHG Hotels Fan Meeting

• - Date: March 7, 2026, 12:00 PM - 2:00 PM
• - Location: Hotel Gracery Tamachi Bonsalute Cafe
• - Number of Participants: 17 members from 11 teams

About Fujita Kanko Co., Ltd.

Founded in 1948, Fujita Kanko pioneered the tourism industry in Japan with the opening of Hakone Kowakuen and has continued to innovate by offering unique experiences and warm service. The company aims to deliver new values that cater to diverse lifestyles and life stages through its various ventures.

For more information, visit the official site: Fujita Kanko

Watch our promotional video here: Fujita Kanko Brand Movie