#Japan #ticketing system #Kure #Good Fellows #Yamato Museum

Introducing a Revolutionary Ticket Management System at the Yamato Museum

In a significant move aimed at elevating visitor experience, Good Fellows, based in Musashino, Tokyo, has implemented a comprehensive ticket sales and entry management system for the Yamato Museum located in Kure, Hiroshima. This renovation comes ahead of the museum's rebirth in April 2026 after a year-long closure aimed at upgrading its facilities and improving visitor flow.

The decision to adopt this cutting-edge system aligns with the museum's goals: managing crowd control, enhancing navigability within the facility, and updating outdated equipment. By providing a unified control mechanism for multiple sales channels, Good Fellows aims to simplify the visiting process for guests while optimizing the operational efficiency of museum staff.

Background of Implementation

The Yamato Museum has been a beloved site showcasing a 1/10 scale model of the battleship Yamato, alongside the rich history of Kure’s shipbuilding and maritime science. Celebrating two decades since its opening, the museum became aware that its facilities required modernization to convey the significant historical narratives effectively to future generations. Thus, the museum temporarily closed in February 2025 to plan its extensive renovation with a consortium called Mirai 20, which includes six companies led by Hiroshima Television.

Integrated Ticketing Solutions Offered by Good Fellows

Under the new system, patrons can purchase tickets not only at the physical ticket booths but also through an online platform named Webket. This digital solution allows for the management of ticket inventories and sales data in a centralized manner, significantly easing post-sale reconciliation processes.

Steps to Obtain an Annual Pass

Visitors may opt for an annual pass through the ticket booth or pre-purchase via the Webket system, thus enhancing user convenience and minimizing wait times.

Key Products and Features

• - Ticket Maker: A user-friendly point-of-sale system tailored to facilitate admission ticket sales for various venues, including common tickets with the Irifuneyama Memorial Museum.
• - Webket®: This online ticket store is connected to the museum's official site, allowing seamless electronic ticket sales that sync with the entry management system.
• - PointClub: A dedicated system for managing membership data while incorporating user-friendly online membership registration.
• - RE・SO・NET: Generates daily and monthly sales reports and aggregates revenue data from all retail spots within the facility.
• - Web de Monitor: Manages entry and exit by confirming ticket validity and counting the number of guests passing through.

Expected Benefits

The integration of Good Fellows’ systems anticipates numerous advantages for both visitors and the museum’s operations. This system will enhance visitor convenience with features such as:

• - Smooth entry post-online booking
• - Fast QR code ticket validation
• - Simplified annual pass issuance
• - Reduced waiting times for entry

Moreover, by integrating various sales channels (booth, online, and annual passes) with the entry management system, museum operations can maintain consistent visitor flow, even during peak times. This connectivity results in enhanced efficiency in administrative processes, lessening the workload on staff.

Feedback from Museum Management

Matsumoto from the Mirai 20 management team expressed appreciation for Good Fellows’ responsiveness to their requirements and innovation goals, underscoring the successful collaboration that led to a stress-free opening.

Kawada from the sales department at Good Fellows also expressed pride in contributing to this key historical facility, which holds immense cultural significance, ensuring that countless visitors can enjoy a seamless experience at the Yamato Museum going forward.

Conclusion

As the Yamato Museum prepares for its reopening in 2026, the new ticketing and entry management system by Good Fellows positions it to provide a modernized, visitor-centric experience. This operational overhaul is a crucial step towards preserving and communicating the history of Kure and the battleship Yamato effectively while delivering an advanced and fluid visiting experience.

For inquiries related to this implementation, contact Good Fellows through their corporate inquiry form here: Good Fellows Inquiry.

About the Yamato Museum

The Yamato Museum is an extensive maritime history museum in Kure, Hiroshima, focused on the iconic battleship Yamato and showcasing Japan's naval and industrial achievements. The upcoming renovation aims to include enhanced digital and interactive exhibits, ultimately providing an enriched environment for exploration.

About Good Fellows Inc.

Good Fellows Inc. specializes in ICT solutions for venues requiring ticketing, enhancing visitor experiences across theme parks, aquariums, museums, and beyond. Their mission is to create the future of ticketing that connects people with unforgettable experiences.
Official Website: Good Fellows