Carrier Logistics Partners with Mountain Valley Express to Drive Growth Through Technology

In an ambitious move to bolster their operations, Mountain Valley Express has chosen Carrier Logistics Inc. (CLI) as their technology partner to streamline their freight management processes. As a leader in freight management software designed for Less-Than-Truckload (LTL) fleets, CLI's intervention was driven by Mountain Valley’s objective of enhancing efficiency and supporting their aggressive growth strategy.

Mountain Valley Express, headquartered in Jurupa Valley, California, has already implemented the CLI FACTS (Freight Accounting and Control Tracking System) in their operations across 13 terminals. This addition supports the management of over 300 tractors and 500 trailers, demonstrating a commitment to scale their business effectively. On a daily basis, they process around 2,500 freight bills spanning pick-ups, deliveries, and cross-dock operations.

Enhancing Operational Efficiency

Through the implementation of CLI’s FACTS, Mountain Valley Express has reported a significant reduction in clerical errors and faster processing times. The software optimizes key functions such as load tendering, planning, and dispatching, ultimately saving time and reducing operational costs. Lizette Guajardo, the Senior Manager of Customer Experience at Mountain Valley Express, emphasized the importance of having made the switch from their legacy TMS. She noted that their previous system lacked the automation and visibility that CLI’s FACTS provides, making it the ideal solution for their future.

“The legacy TMS we were using did not have the automated integrations, reporting, customer self-service, and visibility tools we needed,” Guajardo explained. “After evaluating several options, we selected CLI's FACTS as it presented a complete solution tailored for our operational needs.”

Comprehensive Solutions for Complex Needs

One of the standout features of the CLI FACTS system is its integration capabilities, which include document imaging and improved driver communication systems. Additionally, a custom solution adapted for Mountain Valley's accounting platform aids in maintaining streamlined processes. The Dock Management System, integral to FACTS, supports effective management of dock operations, minimizing cycle times and boosting throughput.

A customer-facing portal included in the CLI implementation further enhances user experience, offering tools for generating quotes and creating pick-ups. This platform gives customers greater visibility into load status, ultimately elevating customer satisfaction levels. Guajardo pointed out that the self-service functionality it provides has resulted in significant administrative time savings.

Support and Training

CLI’s support during the implementation phase has been highlighted as particularly valuable. Mountain Valley Express benefited from comprehensive training resources and documentation that connected operational procedures with the new system functionalities. As Guajardo described, “CLI provided valuable input on what we should address and supplied step-by-step guidance. Our staff could get accustomed to using FACTS in just a few minutes.”

The collaborative approach ensured that the Standard Operating Procedures (SOPs) for daily operations were clear and actionable, which has directly contributed to the smooth transition to the new system.

A Bright Future

As Mountain Valley Express looks to the future, the company’s capability to grow has gotten a significant boost thanks to the FACTS solution provided by CLI. With over 50 years of experience in the freight management domain, Carrier Logistics continues to solidify its reputation as a key player in improving the operational dynamics of LTL carriers. “FACTS was built to be the all-in-one solution for LTL carriers,