#Japan #Chofu #Umee Technologies #Emotion Tech #VoC Analysis

Upcoming Seminar on Sales Insights

On April 15, 2026, at 14:00 Japan time, Umee Technologies will co-host an online seminar with Emotion Tech focused on leveraging Voice and Text Voice of Customer (VoC) analysis to discover the underlying reasons for successful sales. The seminar titled "Combining Macro Trends and Micro Truths to Uncover Reasons for Sales Success Through Voice and Text VoC Analysis" aims to help businesses understand the latent needs of customers, which they may not even be aware of themselves.

The Objective of the Seminar

Creating marketing strategies that resonate deeply with customers requires accurately capturing their subconscious needs, known as insights. Unfortunately, many companies currently manage text data from surveys and reviews separately from audio data from business discussions and interviews. This separation leads to underutilization of valuable insights.

During this seminar, participants will learn about a new framework for customer understanding that combines the use of Artificial Intelligence to objectively extract overall market trends and key topics from extensive text data, along with methods to analyze the deep psychology and emotional nuances behind verbal communications from actual discussions and interviews. This dual approach of text analysis for macro objectivity and audio analysis for micro insights aims to eliminate biases in strategic thinking, empowering marketers to find solid pathways to successful products based on factual evidence.

Seminar Agenda

1. Keynote 1: The Frontiers of VoC Text Analysis: Capturing Consumer Trends Through AI and Statistical Analysis
- Speaker: Kei Umekawa, Marketing Team Manager at Emotion Tech

2. Keynote 2: Why Your Customer Analysis Doesn't Yield Meaningful Results: Three Key Insights from Consulting Experience
- Speaker: Shojiro Koizumi, Head of Business Development at Umee Technologies

(Note: Speaker themes and the roster may change.)

Event Details

• - Seminar Name: Combining Macro Trends and Micro Truths in Sales Success through VoC Analysis
• - Date and Time: April 15, 2026, from 14:00 to 15:00 JST
• - Format: Online via Zoom Webinar
• - Participation Fee: Free
• - Capacity: 500 participants
• - Target Audience: Open to all positions and departments
• - More Information: Link to Seminar Details

Please note that participation may be restricted for individuals from competing firms or personal attendees.

Speaker Profiles

• - Kei Umekawa

After graduating, Kei started at a pharmaceutical company before moving to a startup where he took on roles such as manager and business leader. He has since emphasized the importance of customer experience (CX) and employee experience (EX) in driving business growth. Joining Emotion Tech in October 2020, he initially worked as a CX consultant and business planner before focusing on the marketing team in late 2022.

• - Shojiro Koizumi

With nearly 10 years at NTT East Japan, Shojiro worked primarily in partner sales in retail before transitioning to a foreign communications equipment manufacturer, where he led sales strategy for corporate clients. Eventually, he helped establish the alliance division at Kakehashi, achieving over 900% growth in lead acquisition year-on-year. Now he serves as the VP of Operations at Umee Technologies, overseeing the Business & Sales Unit and the Quality Assurance Unit.

About Front Agent

Front Agent is a patented technology designed to visualize the unspoken sentiments of customers simply by recording conversations, enhancing organizations through insightful analysis. By understanding why customers choose or disregard specific brands, Front Agent provides actionable insights that can help maintain customer loyalty. The system is compatible with various communication channels, including face-to-face meetings, web conferences, and phone calls, seamlessly integrating with platforms like kintone and Salesforce. It has been recognized with a three-star rating under the Cybozu partner evaluation program.

Company Overview

• - Company Name: Umee Technologies Inc.
• - CEO: Hirotaka Nino
• - Website: Umee Technologies
• - Headquarters: Chofu City, Tokyo, Japan
• - Tokyo Office: 1-2-9 Nishishinbashi, Minato City, Tokyo
• - Founded: May 2019
• - Services: Umee Technologies is a certified startup recognized by the National University Corporation, focusing on the development of the Deep Insight Engine™ to analyze psychological trends from conversations, fulfilling its mission to create an era where human conversations drive understanding.