#Japan #Tokyo #Helpfeel #ADI #LiVLi

Enhancing Tenant Experience: AI-Powered FAQ by ADI

In a significant move to improve tenant satisfaction, Architect Developer Inc. (ADI) has integrated an AI-driven FAQ system on its tenant website, LiVLi CLUB, starting November 6, 2025. This innovative system, developed in collaboration with Helpfeel, allows tenants to resolve their queries effortlessly, without the need for phone or email communication.

Background of the Implementation

The increasing integration of digital services in everyday life has led to a growing demand for quick online solutions to issues, especially in the housing sector. Today's residents prioritize convenience and speed, seeking smarter living solutions. While ADI previously employed chatbots for managing tenant inquiries effectively, they often fell short in delivering comprehensive answers, resulting in an uptick in traditional communication methods, such as calls and emails. This has placed a significant strain on staff and left many tenant inquiries unresolved promptly.

With over 50,000 units under management and a track record of maintaining over a 99% occupancy rate for 13 consecutive years, ADI recognized the need for a more efficient approach to manage queries as they continue to grow. To address this, ADI decided to leverage digital tools that enable tenants to solve their issues independently, thereby alleviating some pressure from internal resources.

Overview of the Initiative

Thanks to the partnership with Helpfeel, the AI search-based FAQ feature has been launched on the LiVLi CLUB platform. This new system is designed to decipher tenants' vague question phrasing, incorporating variations, typos, and synonyms, directing them to accurate responses at a higher precision than traditional FAQs or chatbots.

This enhancement facilitates easier access to often difficult-to-find information, redefining the tenant query experience. The AI analyzes search logs and usage patterns, which helps visualize trends in tenant inquiries and expressions. Consequently, the feedback loop enables rapid revisions and additions to FAQ articles, enhancing the service quality and encouraging autonomous problem-solving.

Accessible 24/7, the AI FAQ provides tenants with constant access to critical information, fostering a truly modernized living experience. At its launch, approximately 250 entries are available, with plans for further expansion.

Key Topics Covered:

• - Appliances: Troubleshooting air conditioning issues, maintenance requests.
• - Connectivity: Handling unstable Wi-Fi connections.
• - Package Deliveries: Solutions for full delivery boxes.
• - Processes: Instructions for bike sticker applications.

Expected Outcomes

Through this initiative, ADI aims to reduce about 50% of its 40,000 annual inquiries through tenant self-resolution, effectively cutting down on time spent managing calls and emails. This system empowers tenants to address their problems at their convenience.

On the organizational side, staff can focus on urgent repairs and high-priority issues, thus improving overall response times and service quality. ADI's goal is to offer a comfortable and secure living environment while enhancing operational efficiency.

ADI's Vision

As technology continues to evolve, so does the expectation for convenience in housing solutions. ADI is committed to promoting tenant well-being through its LiVLi residential brand. They emphasize proactive measures to prevent issues and facilitate smooth resolutions when they occur, enhancing the overall living experience.

With the introduction of the AI-powered FAQ system, ADI not only facilitates around-the-clock tenant information access but also endeavors to maintain its appeal and value enhancement for its properties. Driven by the principle of enriching living through housing, ADI strives to create optimal real estate solutions that contribute to a prosperous future.

For more information about ADI and its innovative initiatives, visit ADI Official Site and learn more about Helpfeel's AI solutions on their Helpfeel Official Site.