#Japan #Tokyo #SAP S/4HANA #TechTouch #Tosoh Corporation

Improving User Experience at Tosoh Corporation

Tosoh Corporation, a leading comprehensive chemical manufacturer based in Tokyo, is taking significant steps to enhance the user experience of its ERP system, SAP S/4HANA. The implementation of TechTouch, a digital adoption platform, aims to simplify the registration process within project management operations, specifically targeting the daunting task of entering Work Breakdown Structures (WBS). Each year, the company faces around 23,000 input processes, and navigating these complex entries has become a substantial burden for its workforce. By integrating TechTouch, Tosoh hopes to alleviate the psychological pressure on users, reduce input workload, and improve data accuracy significantly.

Background of Implementation

Tosoh's strategy focuses on harnessing digital technology to strengthen existing business operations. The company has identified its mid-term management plan as a platform for driving digital transformation (DX). This includes a significant overhaul of its core systems to move to SAP S/4HANA. In the chemical industry, it is common to manage operations concerning investments and maintenance by project units, leading to frequent WBS registrations. However, the complexity of these registrations often overwhelms staff due to intricate input processes that require specific project-related date definitions and linkages. Such challenges not only escalate the workload but also hinder data accuracy and the timely accumulation of project information, potentially delaying decision-making processes.

Recognizing this, Tosoh made a pivotal decision: to create an intuitive and less burdensome operational environment for its employees. The introduction of TechTouch, which provides real-time guidance on screen, eliminates the need for lengthy manuals, enabling users to perform their tasks effortlessly.

Key Factors in Choosing TechTouch

One of the standout features of TechTouch that garnered Tosoh’s appreciation was its ability to provide real-time navigation directly on the system interface. This marked a departure from traditional manual-guided operation styles. The platform simplifies even the most complex tasks that involve mechanical judgments, such as right-clicking and drag-and-drop actions. By ensuring that users can complete operations confidently without getting lost, TechTouch has been seen as integral to reducing physical efforts on the ground. Its no-code capability for implementing guides allows for agile improvements tailored to the needs of the frontline staff, making it a suitable match for Tosoh's operational requirements.

Expected Outcomes and Future Prospects

With the deployment of TechTouch, Tosoh anticipates a remarkable reduction in user psychological burdens related to complex operations, promoting an environment where employees can perform tasks intuitively. Specifically, for the annual 23,000 WBS registration tasks, the expectation is that real-time navigation will minimize the time wasted searching through manual materials and help avoid input errors stemming from uncertainties about date definitions. This improvement will decrease inquiries to the IT department and streamline the operations significantly.

Going forward, Tosoh plans to visualize the labor-saving effects of these extensive registration tasks and redirect the time saved toward high-value activities, thereby accelerating the company's overall digital transformation process.

Insights from Tosoh’s IT Department

In discussions with the IT department at Tosoh, they emphasize that the introduction of SAP S/4HANA is a crucial initiative for fortifying their business foundation. They firmly believe that for complex tasks like WBS registrations that are frequently encountered in daily operations, an intuitive and lower-burden operational setting is essential. They express optimism that the adoption of TechTouch will not only reduce input workload and curb errors but also promote both enhanced productivity at the operational level and improved data accuracy.

About Tosoh Corporation

Founded in 1935, Tosoh has committed itself to contributing to society through the development of innovative chemicals. Their corporate philosophy revolves around realizing happiness through chemical innovation. With a strong foundation in vinyl, isocyanate, and petrochemicals, Tosoh continues to support societal and industrial infrastructures. Currently, they are accelerating efforts towards digital transformation and carbon neutrality, facing the challenge of realizing a sustainable society head-on. More information can be found at their official website: Tosoh Corporation.

About TechTouch

TechTouch is a digital adoption platform (DAP) that allows users to create and implement operational guides with no coding required, reducing the load on IT personnel while promoting smooth user engagement with systems. By offering intuitive operational guides and detailed user behavior analytics, TechTouch supports user problem-solving across various sectors, from large enterprises to small startups and government agencies, and has already seen the integration of over 10 million users as of January 2026. The platform has been recognized for its design excellence and named a J-Startup by the Ministry of Economy, Trade and Industry in Japan, cementing its reputation as a leader in improving digital experiences across industries.