#China #Shanghai #CATL #NING Service #NEV Aftermarket

NING Service Experience Centers Launch in Shanghai and Bangkok

On August 10, 2025, NING Service, an independent brand under Contemporary Amperex Technology Co., Limited (CATL), celebrated a pivotal milestone by launching its flagship experience center in Shanghai and its first overseas store in Bangkok, Thailand. This event coincided with the brand's first anniversary and the 10th anniversary of CATL's aftermarket business. The launch event was themed 'Now Action', emphasizing NING Service's commitment to innovation within the new energy vehicle (NEV) aftermarket.

NING Service is designed to address the growing needs of NEV consumers by leveraging its advanced battery maintenance technology, global service network, and a comprehensive ecosystem that encompasses the entire lifecycle of a vehicle battery. The initiative represents a new chapter in the aftermarket services sector, focusing on enhancing the customer experience and meeting emerging demands in the NEV market.

Building a Strong Service Framework

Li Wei, President of CATL's Aftermarket Business Department, emphasized the pressing necessity for an evolved service system in light of the rapid transformation within the new energy sector. As the demand for testing battery systems and evaluating battery health escalates, existing service frameworks struggle to keep pace. NING Service has positioned itself as a leader in this dynamic environment by prioritizing customer needs and utilizing technological innovations to encourage cooperative growth for all stakeholders involved.

Originally established as part of CATL's After-Market Business Department in 2015, NING Service achieved independent brand status in 2024. Its services span a wide array including battery inspection, maintenance, and recycling, accessible through direct experience centers, authorized service providers, and an expansive global service network. Over the past decade, NING Service has developed a presence in 75 countries, operating more than 1,100 service outlets and maintaining 67 spare parts warehouses. This extensive network ensures that customers receive prompt service, with commitments to repair standard faults within eight hours and complex issues within 72 hours.

Innovative Repair Services

In light of the costly dilemma faced by NEV owners—namely, the trend towards full battery pack replacements rather than repairs—NING Service has introduced the innovative CTP repair service. By utilizing original CATL components and adhering to strict technical standards, this service guarantees safe and reliable repairs, significantly reducing customer repair costs. This solution also breaks the industry norm that often defaults to replacements when repairs are not feasible, ultimately leading to a more sustainable approach.

The repair process at NING Service employs standardized protocols, ensuring that all repairs are conducted in controlled environments that prevent contamination. This meticulous attention to detail not only preserves battery performance but also mitigates the risk of secondary damage during repairs.

To further enhance the professionalism and safety of its services, NING Service has developed a non-destructive testing device capable of quickly detecting faults with over 90% accuracy. This advanced technology not only allows for immediate assessment but also safeguards the integrity of battery packs by avoiding disassembly-related damages.

Comprehensive Lifecycle Approach

The primary philosophy of NING Service is to offer a full lifecycle service for batteries, from production to recycling. The company has implemented a detailed battery health assessment system, enabling users to identify potential issues early and prolong battery lifespan. They have also established a '72-Hour Express Recycling' network, greatly enhancing regional recycling capabilities compared to third-party platforms.

Through partnerships with industry leaders, NING Service aims to expand into new business areas, including electric vessel operations and low-altitude economic activities. Such collaborations highlight the brand’s commitment to sustainable growth, not just for itself but for the entire new energy sector.

As a strategic initiative from CATL, NING Service's launch marks a new paradigm in the NEV aftermarket, setting a benchmark for excellence, customer satisfaction, and sustainable practices. With the establishment of Hong Kong's flagship experience centers and the Bangkok store, NING Service is poised to redefine customer expectations and elevate the overall service quality throughout the region, continually pushing towards innovation and service expansion.