#Japan #Toyama #business excellence #Maruei Transport #DX Implementation

Exploring the Transformation at Maruei Transport

On March 19, 2026, a compelling on-site training session will take place at Maruei Transport, located in Toyama City. Hosted by the Japan Management Development Association and the Kansai Management Administration Association, this event is designed to shine a spotlight on a company that has garnered national attention for its effective implementation of Digital Transformation (DX), operational standardization, and the use of generative AI. What sets Maruei apart is its ability to integrate these innovations into the daily operations of a small to medium enterprise, earning accolades like the Encouragement Award in the 2023 Japan Management Quality Award and the Promotion Award in 2024.

Understanding Maruei Transport

Maruei Transport (Maruei Unyu Kiko) is not just a transportation company; it's a comprehensive logistics firm that provides everything from storage to cargo handling. What distinguishes them is their commitment to not merely adopting IT solutions but creating a DX framework that is grounded in the realities of their operational workforce.

Key Attributes of Maruei's Approach:

• - Comprehensive Visualization of Operations: Every aspect of the business process is fully transparent to ensure stakeholders can monitor and assess efficiency.
• - Elimination of Individual Dependence: By standardizing procedures, the company has reduced reliance on single employees, fostering a collaborative working environment.
• - Phased Adoption of Cloud Tools: Implementing digital tools gradually allows employees to adapt without feeling overwhelmed.
• - Enhanced Speed through Generative AI: The company harnesses AI technology to streamline operations and expedite improvements.
• - Seamless Information Sharing: Bridging the gap between on-ground operations and back-office functions fosters a more cooperative atmosphere.
• - Structured Improvement in Customer Value and Quality Management: They systematically enhance product and service quality, ensuring customer satisfaction remains a priority.

Highlights of the Training Session

1. Keynote Address by President Hiroshi Takagi
Takagi will discuss the background and the transformative processes the company undertook to achieve effective DX and operational standardization. Topics will include:
- The necessity of adopting DX in operations.
- Steps taken to initiate change and foster company-wide engagement.
- Insights on designing workflows that reduce individual dependency.
- Mechanisms that empower the workforce to get actively involved in the process.
- Practical strategies derived from his extensive experience in managing a small to medium enterprise.

2. On-Site Workplace Tour
Participants will have the opportunity to visit Maruei’s headquarters, where they can witness firsthand how digitalization of information sharing and management is incorporated into daily activities. This includes understanding the tangible benefits of utilizing generative AI and cloud tools, as well as learning how the company addresses individual inequalities in job assignments for enhanced efficiency.

3. Case Studies and Q&A Session
Following the tour, attendees will engage in a case study discussion that covers both successful and unsuccessful improvement projects, highlighting:
- Key takeaways from operational experiences and lessons learned.
- The transformations witnessed in the workplace through DX implementation.
- Precautions to keep in mind when other companies embark on similar journeys.

Outcomes of this Training

Participants will leave the training with:

• - Practical steps for implementing DX in their own organizations.
• - Strategies for ensuring employee involvement and thoughtful planning in business design.
• - Insights into managing DX without overwhelming staff.
• - Tips for improving quality and productivity through standardization.
• - Real-world examples of leveraging generative AI and tools for transformational change.
• - An understanding of the sustainable growth framework for small to medium enterprises, informed by the high reproducibility of Maruei’s reform model recognized by the Japan Management Quality Award.

Event Details

• - Date & Time: March 19, 2026, 12:50 PM to approximately 4:00 PM
• - Venue: Maruei Transport Headquarters, Toyama City
• - Capacity: 20 participants (first-come, first-served basis)
• - Participation Fee: 58,000 yen per participant (tax included); 52,780 yen per participant for two or more participants from the same organization.
• - Organizers: Japan Management Development Association & Kansai Management Administration Association

To register for this enlightening session, visit: Event Registration.
For inquiries, please contact: [email protected].

About the Organizations

The Japan Management Development Association and Kansai Management Administration Association have a rich history of 70 years, contributing significantly to Japan's management sector. They provide a range of seminars, trainings, consultancy services, and workshops aimed at improving management practices across various industries, ensuring that Japanese enterprises remain competitive in a changing landscape.