New Hotel Collection Innovates Guest Experience with Shiji Daylight PMS Implementation

In a noteworthy advancement for hospitality management, New Hotel Collection has successfully transitioned to the Daylight Property Management System (PMS) designed by Shiji Group. This strategic move comes after the boutique hotel group decided to replace their outdated legacy systems across their four unique properties located in Hollywood, Florida.

The choice to adopt Shiji's innovative technology highlights the New Hotel Collection's commitment to enhancing operational efficiency and improving the overall guest experience. Before this change, the hotel group faced significant challenges with their previous property management system, which limited their capacity to synchronize operations across multiple locations effectively. Recognizing this gap, the New Hotel Collection identified the urgent need for a comprehensive enterprise-grade solution that could streamline management processes, allowing them to respond quickly to the demands of their guests and improve service delivery.

Shiji's Daylight PMS emerged as the ideal solution. By implementing this advanced platform, New Hotel Collection achieved unified management processes for their reservation systems, allowing them to operate from a single, cohesive system across all four properties. This unification has led to improved reporting capabilities which empower hotel executives to make swift, informed decisions based on comprehensive data derived from all locations. Furthermore, the adoption of a singular platform has ensured that all staff members can deliver a consistent and synchronized experience for guests, enhancing satisfaction rates across their brand.

Ryan King, Senior Vice President at Shiji Americas, expressed enthusiasm for the partnership, stating, “We are thrilled to partner with New Hotel Collection as they enhance their property management capabilities. Their forward-thinking approach in choosing an enterprise-level platform reflects their dedication to optimizing operations and delivering exceptional guest service.” This collaboration signifies a major leap forward for the hotel group, setting a benchmark for operational excellence in boutique accommodations.

Christopher Hutchison, Director of Technology Design at New Hotel Collection, noted that the Daylight PMS has fundamentally transformed their operational landscape. “The implementation exceeded our expectations,” Hutchison said. “The team provided exceptional support throughout the process. For the first time, our teams are working from one consistent platform that connects every property, every guest profile, and every department.