#None #Shepherd #Veterinary #PetDesk

Introduction to the New Integration

In an exciting development, PetDesk, a premier provider of client engagement solutions for veterinary establishments, has rolled out a new integration with Shepherd Veterinary Solutions. This integration is set to reshape how veterinary practices communicate with pet owners and organize their internal systems. With this partnership, practices can enjoy an unparalleled blend of Shepherd's intuitive information management and PetDesk's innovative communication tools, significantly benefiting both staff and clients.

Addressing Common Challenges

Veterinary clinics often grapple with several operational challenges such as overwhelmed front desks, ineffective manual processes, and the need for improved client communication. Michael Freeman, CMO at Petvisor, highlights these pain points by explaining, "We consistently hear from practices about the challenge of front desk burnout – juggling endless calls, manual reminders, and scheduling." This new integration promises to alleviate these burdens by automating and streamlining various tasks, ultimately enhancing operational efficiency and client satisfaction.

Features of the Integration

The primary focus of this integration lies in enhancing the digital experience for pet parents. Clinics can now benefit from automated reminders, two-way texting, and digital forms, all seamlessly interconnected with Shepherd's client records. This means less manual data entry and improved accuracy in record-keeping, which in turn significantly reduces the workload on busy clinic staff.

Key Benefits Include:

1. Automated Client Interactions: With PetDesk, practices can set up automated reminders for appointments, reducing no-shows and allowing staff to focus more on patient care instead of administrative duties.
2. Integrated Communication: PetDesk's platform allows easy communication between clinics and pet parents via their highly-rated mobile app, which boasts over 7 million users.
3. Enhanced Operational Efficiency: By merging client communication and practice management, clinics can save over 70 hours monthly through automation, facilitating smoother operations.
4. Improved Client Experience: The mobile app offers various features allowing pet owners to manage appointments, receive instant reminders, and access health records effortlessly.

Feedback from Veterinary Professionals

Dr. Lauren Jones from Shepherd articulated the importance of this integration for practice owners: "This integration brings real relief by letting PetDesk Communications flow right into Shepherd—into the management software your team already uses every day."

Additionally, Dr. Ashley Casida from Desert Rose Animal Hospital shared her positive experience with the integration, highlighting its seamless setup and efficiency in day-to-day operations.

Free Promotions and Encouragement for Adoption

To incentivize veterinary practices to adopt this new integrated solution, PetDesk is offering a promotional deal: new clients who sign up and integrate with Shepherd by October 31, 2025, will receive the first six months of PetDesk Communications free. Existing customers of PetDesk can also enjoy a free month of Shepherd if they sign up before September 30, 2025.

Conclusion

As veterinary practices continue to seek ways to optimize their workflows and enhance client engagement, the new integration between PetDesk and Shepherd stands out as a transformative solution. By automating routine tasks and centralizing client communications, veterinary clinics are empowered to focus wholeheartedly on what matters: delivering exceptional care to their animal patients. This collaboration is not only a win for veterinary practices but ultimately for the pet owners who rely on these services designed with their needs in mind.

For more information on how to benefit from this integration, visit the PetDesk website for details and to get started.