Enhancing Confidence in Home Renovations with Lucua's New SMS System

Lucua Co., Ltd., headquartered in Yokohama, Kanagawa, is revolutionizing the home renovation experience with its newly launched SMS service, dubbed the "Customer Assurance System". This innovative service aims to ease the common worries that clients face during exterior painting and renovation projects across Kanagawa, Tokyo, Saitama, and Chiba. As the company strives to deliver joy through its services, they acknowledge that client communication is critical, which is why they devised a method to keep customers informed in real-time.

Addressing Client Concerns

Home renovations, especially exterior painting, can often leave clients feeling uncertain, particularly during the waiting period between application and commencement. Many clients express concerns such as, "Will the project start on time?" and "Who will be coming to my home?" Such questions are common, and the unpredictability of external factors like weather can add to anxiety when sudden changes arise. Lucua recognizes that constant communication is vital in addressing these underlying uncertainties.

To serve its customers better, Lucua adopted the use of SMS as a simple yet effective means to send notifications regarding project schedules and any last-minute changes. As part of the company’s commitment to customer satisfaction, this initiative enables clients to track their projects with confidence, knowing they will receive timely updates through a familiar platform—their mobile phones.

Overview of the Customer Assurance System

The newly implemented system provides clients with SMS alerts at significant project milestones and daily updates during the renovation process. This bi-directional communication ensures that clients can easily access critical information about their renovation without relying solely on verbal explanations or pamphlets.

Key SMS Notifications Include:

1. Thank You Message (Immediately after application) - Acknowledges the application and shares an overview of the project timeline.
2. Site Inspection Schedule - Confirms the date of the site assessment for scaffolding and planning.
3. Scaffolding Installation Schedule - Communicates the timeline for scaffolding setup, marking the project’s commencement.
4. Introduction of Assigned Craftsman - Familiarizes clients with the skilled craftsmen who will carry out the work, alleviating any fears regarding who will enter their home.
5. Neighbor Notification Schedule - Notifies clients of when the company representatives will introduce themselves to nearby residents to prevent neighborhood disputes.
6. Weather-related Updates - Ensures clients are promptly informed of any delays due to weather conditions.

Advantages for Customers

The implementation of this SMS system offers numerous benefits:
1. Clarity in Scheduling: Clients can easily keep track of timelines, ensuring they feel secure about the process.
2. Trust in Craftsmen: Knowing in advance who will be working on their home fosters a deeper sense of trust.
3. Swiftly Addressed Changes: The speed at which clients receive updates regarding schedule alterations translates into better preparedness.
4. Consideration for Neighbors: Clear communication about neighbor notifications reduces potential concerns regarding community relations.

About Lucua Co., Ltd.

Established in August 2006, Lucua Co., Ltd. operates under the guiding principle of being a "Company That Inspires Emotion." With over 60,000 successful projects, Lucua has cemented its reputation as a trusted home renovation firm specializing in exterior painting. The company is dedicated to providing not just quality renovation work but also outstanding customer service that cultivates genuine satisfaction. Clients have praised Lucua for its professionalism and the amiability of its staff, with an impressive Google review rating of 4.5 stars as of February 2026.

Their commitment is to exceed client expectations, delivering both joy and assurance through continuous improvement of their services.

For additional information, you can visit their homepage: Lucua Home Page or reach out via their dedicated customer service hotline.