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Planhat's Recognition in the 2025 Gartner Magic Quadrant

Los Angeles, CA – Planhat, a cutting-edge customer platform, is making waves in the customer success arena with its recent recognition as a Leader in the prestigious 2025 Gartner® Magic Quadrant™ for Customer Success Management Platforms. This accolade not only marks the second consecutive year of being featured in the Leaders quadrant but also highlights a significant leap in both vision and execution, surpassing its competition in year-over-year progress.

A Testament to Dedication and Innovation

Kaveh Rostampor, CEO and co-founder of Planhat, emphasized that this achievement is a result of a decade’s worth of dedicated effort focused on tangible outcomes rather than transient trends. “Our momentum reflects a decade of disciplined building,” Rostampor stated, affirming the company's commitment to meaningful growth.

The Gartner report analyzed various customer success platforms, yet Planhat has evolved into a unified system utilized for a broader range of commercial applications, across industries. Businesses are increasingly adopting its platform to streamline customer management throughout their lifecycle. With a unique approach to artificial intelligence integrated directly into daily operations, Planhat enhances functionalities like summarizing interactions, identifying potential risks, and forecasting renewals—all in real time.

Transformative AI Capabilities

The AI features of Planhat are not mere embellishments; they are designed to substantially improve how commercial teams manage their workflows. Users benefit from capabilities that proactively summarize customer interactions, flag risk factors, and analyze renewal trends, providing a comprehensive view of customer health status at any given moment.

This significant emphasis on practical AI applications speaks volumes about Planhat's foresight when it comes to technology integration. By assisting clients in realizing the measurable impact of customer engagements, the platform ensures that return on investment is not just a buzzphrase but a measurable reality. Paul Davis, VP of Customer Success Renewals at Nutanix remarked, “Planhat's AI capabilities, combined with their implementation strategy, give us the ability to measure impact—which is critical to how we steer our overall strategy as a company.”

Adaptability to Evolving Business Needs

One of the standout attributes of Planhat’s platform is its inherent flexibility. Designed with a long-term perspective, Planhat is not swayed by the fleeting demands of the market. Instead, the company focuses on creating sustainable systems adaptable to new use cases and business models as they arise. This future-proofing approach positions Planhat as a reliable partner for companies navigating the ever-changing business landscape.

Leading organizations such as Nasdaq, TrustPilot, and Redis have adopted Planhat to efficiently manage their customer operations with enhanced scale and effectiveness. This trust from industry giants underscores the platform's unwavering capability to adapt and thrive, proving its worth as a vital component in the customer success domain.

A Bright Future Ahead

Planhat’s recent accolade as a Leader within the Gartner Magic Quadrant is not just a momentary victory, but a stepping stone towards an ambitious future. The company remains steadfast in its mission to power effective customer acquisition and nurture long-term revenue growth through innovative solutions. As businesses continue to recognize the importance of customer success, Planhat stands ready to support their journey.

To discover more about Planhat and its initiatives, visit www.planhat.com

For media inquiries, please contact Amberā Cruz, Head of Marketing at [email protected]