#Switzerland #Zurich #Adecco Group #EZRA Loop #Coaching Innovation

The Dawn of EZRA Loop: Merging Human and AI Coaching for Leadership

In a groundbreaking initiative, EZRA, the coaching division of Adecco Group, has officially unveiled “EZRA Loop,” a pioneering coaching platform that connects human expertise with artificial intelligence (AI). Launched on October 26, 2026, this innovative service aims to support leaders and managers in honing their skills in an increasingly AI-driven workplace.

As the global workforce evolves with the integration of AI, traditional methods of coaching have not kept pace with the growing complexity of managerial roles. This is where EZRA Loop steps in, offering a unique combined approach that caters to modern-day leadership needs by delivering tailored coaching that resonates with both human emotion and technological precision.

The Unique Blend of Human and AI Support

EZRA Loop pairs ICF-accredited coaches with “Cai,” its AI development partner. This dynamic duo facilitates a coaching experience designed to help leaders navigate challenges, while simultaneously enhancing their decision-making capabilities. The AI remembers past conversations, priorities, and the organizational context, ensuring that each session is customized to the individual's needs, providing insights that can be crucial for personal and professional growth.

In the era of hybrid work, leaders face the challenge of coordinating efforts between remote workers and AI while striving to maintain productivity. The demand for effective leadership has never been higher, with leaders expected to drive changes, manage complexities, and nurture evolving teams. However, coaching often remains an elusive opportunity for many employees. EZRA Loop aims to bridge this gap by making coaching more accessible. With this platform, organizations can now provide their leaders with a readily available AI coaching partner that recognizes when a certified human coach’s input is necessary.

Denis Machuel, the CEO of Adecco Group, emphasizes the need for companies to engage their employees as AI transforms workplace dynamics. He notes that EZRA Loop exemplifies how human know-how, in conjunction with AI support, can democratize access to coaching in day-to-day work environments. Machuel reiterates that the goal is to utilize technology while preserving the essential human touch, judgment, and trust only people can provide.

Driving Measurable Results

Research has demonstrated that teams led by coached leaders resolve customer issues 18% more swiftly than those without such guidance. Drawing insights from over a million coaching sessions involving 200,000 participants across global organizations — including powerhouse names like Microsoft, Spotify, and HSBC — EZRA’s findings indicate that both AI and human coaching possess distinct strengths.

AI excels at task-oriented skills like prioritization and goal-setting while human coaches lead in interpersonal skills such as emotional intelligence and leadership presence. Together, they yield superior results, increasing the likelihood of behavioral changes by 37%. This signifies a noticeable shift in how companies perceive value; the highest impact now arises not from individuals working in isolation, whether human or AI, but from orchestrating their interaction seamlessly.

What Lies Ahead?

With the growth of EZRA Loop, corporate coaching is poised for a significant transformation. As businesses continue to adapt to an ever-changing landscape, the integration of artificial intelligence into coaching practices will help future leaders develop necessary skills for success. By making coaching more accessible, EZRA empowers companies to foster inclusive leadership development initiatives, paving the way for resilient workplaces.

To find out more about EZRA Loop and its comprehensive approach to coaching, please visit Adecco Group's website.

About Adecco Group

The Adecco Group stands as the premier provider of talent and technology expertise globally, committed to shaping the future of work for everyone. Operating across three global business units — Adecco, Akkodis, and LHH — in 60 countries, the Group champions sustainable lifelong employability and drives digital transformation. Headquartered in Zurich, Switzerland, the Adecco Group is traded on the SIX Swiss Exchange under the symbol ADEN.

About EZRA

Established in 2019 and a proud part of the Adecco Group, EZRA is transforming how coaching is delivered to managers worldwide. With over a million coaching sessions conducted in 120 countries and 75 languages, EZRA marries behavioral science with a robust network of ICF-accredited coaches, fostering behavioral change, leadership development, and performance enhancement for organizations globally.

For media inquiries, please contact:
Press Office, Adecco Group
Email: [email protected]
Rodrigo Sánchez Flórez — Tel. +34 658 06 54 02
Jürg Schneider — Tel. +41 79 876 09 21
Email: [email protected] / [email protected]