California Regional MLS Honored for Exceptional Customer Care for Seven Consecutive Years

California Regional MLS Achieves Remarkable Recognition for Seven Successive Years

Chino Hills, California – The California Regional Multiple Listing Service (CRMLS) has once again brought pride to its community by being awarded the prestigious Center of Excellence designation from BenchmarkPortal for the year 2024. This commendation marks a remarkable seventh consecutive year of recognition, emphasizing CRMLS's unwavering commitment to superior customer service and support within the real estate industry.

According to Art Carter, the CEO of CRMLS, “It’s an honor to receive the BenchmarkPortal distinction seven years running now. I believe our customer care team deserves every accolade they receive, and I hope our users know we take their satisfaction seriously.” This sentiment encapsulates the fundamental ethos that drives the organization's customer care initiatives, fostering a culture deeply rooted in quality and responsiveness.

The Center of Excellence designation is not easily achieved; it is awarded to only a select group of contact centers that rank among the top ten percent of those surveyed by BenchmarkPortal. This comprehensive evaluation processes a wealth of data that is meticulously audited and validated by BenchmarkPortal’s expert researchers. The evaluation criteria involve a thorough analysis of cost-related metrics merged with quality indicators, establishing a Balanced Scorecard that measures both efficiency and effectiveness.

Bruce Belfiore, CEO of BenchmarkPortal, emphasized the value of sustained excellence in the field: “Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the contact center management team, the frontline agents, and the senior managers who support and encourage this excellence.” Underlining the hard work of the CRMLS contact center professionals, Belfiore commended their dedication and outstanding results, praising their ability to consistently deliver commendable service.

Understanding CRMLS

Founded with the mission of empowering over 103,000 real estate professionals across 39 associations, boards, and MLS organizations, California Regional MLS stands out as the nation’s most recognized subscriber-based MLS. They leverage innovative technology solutions to provide their members with accurate and timely data, enhancing cooperation and success in real estate transactions. The organization’s commitment to excellence is evident in every aspect of its operations, fundamentally aimed at improving the experience of both its members and their clients.

CRMLS’s sustained achievement of the Center of Excellence award adds to its reputation and credibility within the industry. This distinct recognition not only reinforces the quality of service that real estate professionals can expect but also serves as an inspiring benchmark for other organizations aiming to enhance their customer care capabilities.

About Center of Excellence Certification

This prestigious certification from BenchmarkPortal is crucial for contact centers seeking to implement favored practices and elevate their operational performance. Awaiting goal-oriented metrics comparisons against their acclaimed best practices database, contact centers can undergo a rigorous certification process that ensures they meet high performance and service standards. This opportunity prompts enhanced competitiveness across the industry, pushing organizations to exceed basic compliance and foster continuous improvement.

About BenchmarkPortal

Established in 1995, BenchmarkPortal has grown to become a trailblazer in the contact center domain, pioneering initiatives around benchmarking, certification, training, consulting, and generating industry-related reports. The company prides itself on its extensive database, which holds the world’s largest collection of contact center metrics that are frequently refreshed to provide the most current insights. BenchmarkPortal empowers contact center managers globally by equipping them with innovative tools and data essential for optimizing customer service efficiency and effectiveness.

In conclusion, the California Regional MLS's recognition as a Center of Excellence not only highlights its commendable customer care but also exemplifies the broader impact of dedicated service in the real estate industry. As the company continues to set benchmarks for excellence, it reinforces a message of quality service that resonates throughout the sector.

For further information regarding California Regional MLS and its services, visit go.crmls.org.