#United Community #retail banking #JD Power

United Community Celebrates Major Milestone in Customer Satisfaction

In a remarkable achievement, United Community has captured the prestigious top spot for Retail Banking Customer Satisfaction in the Southeast Region according to the JD Power 2026 U.S. Retail Banking Satisfaction Study. This award marks the 12th time in 17 years the bank has received this honor, affirming its commitment to delivering exceptional customer experiences.

Recognized not just for overall satisfaction, United Community also excelled in five key dimensions of customer experience: Trust, Convenience, Value, Account Offerings, and Problem Resolution. This recognition not only underscores the bank's reputation in the financial sector but also its ongoing commitment to serving customers effectively.

A Testament to Excellence

Lynn Harton, Chairman and CEO of United Community, expressed his pride in receiving such recognition. He stated, “Earning this recognition is a tremendous honor. It is particularly meaningful due to the comprehensive nature of the study. Ranking #1 in five of the seven key dimensions means that our customers aren't just satisfied overall – they consistently see our teams delivering on the things that matter most in their day-to-day financial lives.” This robust feedback from customers highlights the team’s dedication to enhancing the banking experience.

The JD Power U.S. Retail Banking Satisfaction Study is acknowledged as the longest-running and most authoritative evaluation of customer satisfaction in the retail banking industry. The latest study drew responses from 107,059 retail banking customers representing over 150 of the largest banks in the United States, making this recognition even more significant.

Strong Commitment to Customers

United Community has consistently demonstrated its focus on improving customer satisfaction. With assets totaling $28 billion and operating 199 offices across several states including Alabama, Florida, Georgia, North Carolina, South Carolina, and Tennessee, the bank provides a comprehensive suite of services that span banking, mortgage, and wealth management. Its commitment to facilitating positive financial experiences is evident with the broad range of customer-centric services it offers.

The bank’s success is not solely measured by awards. United Community has also made a mark in the commercial banking sector, gaining recognition with the 2025 Greenwich Best Brand awards, including accolades for middle market satisfaction. Additionally, it has been listed as one of the **