EPAM Unveils Cutting-Edge AI Innovations for ServiceNow at Knowledge 2026
EPAM Unveils Cutting-Edge AI Innovations for ServiceNow at Knowledge 2026
EPAM Systems, Inc. made a significant mark at Knowledge 2026, showcasing its advanced AI capabilities tailored for ServiceNow development. With the event taking place from May 5 to 7, 2026, in Las Vegas, NV, EPAM presented solutions designed to enhance productivity while reducing operational costs.
As companies explore new avenues for AI-driven development, EPAM has established itself as a leader by implementing these advanced functionalities in their production environments. Their tools are focused on the crucial areas such as ServiceNow instance configuration, efficient code management, and swift feature deployment. ELaina Shekhter, Senior Vice President and Chief Strategy and Transformation Officer at EPAM, expressed her excitement at the unveiling, noting, "AI is reshaping what's possible in enterprise platform development. Our ongoing commitment is to drive innovation swiftly, aligned with market demands. Knowledge 2026 is a pivotal opportunity for the industry, and we are thrilled to demonstrate our results."
Transforming Production with AI
While much of the tech industry is still pondering the potential of AI-driven ServiceNow development, EPAM has taken bold steps, implementing these capabilities in live environments to significant effect. This includes major improvements in instance configuration, issues resolution, and the delivery of new features. These efforts are bolstered by their usage of Anthropic's Claude Code, allowing them to embed platform engineering expertise with practical AI applications, thereby reducing delivery friction and costs drastically.
The results speak volumes; with EPAM predicting an anticipated 35% enhancement in development efficiencies and approximately 50% improvements in support functionalities, the anticipation around their booth at Knowledge 2026 is palpable.
"Our unique client zero approach means we can present real-time impacts of our AI-driven solutions at Knowledge 2026," said Aliaksei Simonchyk, Director of Software Engineering at EPAM. "We aim to highlight how our innovations are changing the face of ServiceNow development."
Demonstrating AI-Powered Solutions
EPAM's booth, crafted around hands-on, real-time demonstrations, showcases several innovative features:
- - Implementation Analysis: This tool generates high-quality documentation for existing features, presenting teams with the ability to engage effectively with client instances immediately, thus curtailing lengthy knowledge transfer processes.
- - Issue Remediation: The capability to move from bug reports to live fixes streamlines operations, reproducing issues in the Service Portal while identifying and resolving root causes in the codebase.
- - New Feature Development: By processing complex business specifications, the system allows for the creation of fully functional catalog items derived from natural-language prompts, facilitating seamless feature deployment.
- - Event Management Implementation: This streamlining means that a complete event management implementation is readily accessible straight from the provided business requirements document and user stories.
- - ServiceNow Upgrade Support: Aiming to accelerate upgrades, this feature evaluates skipped records and highlights potential downstream risks swiftly, culminating in comprehensive reports that include deep-dive analyses and clear recommendations.
- - SDLC Tool Integration: Managing the entire Software Development Life Cycle via a single prompt represents a revolutionary approach to productivity, from ticket details retrieval to issue resolution and closure.
Attending Knowledge 2026
For those attending Knowledge 2026, a visit to EPAM’s booth (#5758) promises insights into cutting-edge AI capabilities that are shaping the future of ServiceNow development. Media and conference delegates are encouraged to engage with EPAM representatives, witnessing firsthand how these solutions transition from theoretical experimentation into tangible production applications.
About EPAM Systems, Inc.
EPAM Systems, Inc. is a pioneer in AI transformation engineering and integrated consulting, serving a wide array of clientele, including Fortune 2000 companies and innovative startups. With over thirty years in custom software and product engineering, EPAM is devoted to enabling organizations to evolve into AI-native enterprises, ensuring valuable outcomes from innovative investments. The company has received accolades from various recognized entities, positioning itself as a loved workplace globally.
Explore more about EPAM’s ServiceNow solutions at EPAM.com and stay connected through LinkedIn.
Topics Business Technology）
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