#Japan #Generative AI #Tokyo #Gen-AX #X-Boost

Gen-AX Unveils X-Boost Free Trial Environment

Gen-AX Inc., a leader in Generative AI SaaS product development and AI transformation consulting, is set to launch a complimentary trial environment for its innovative platform, X-Boost, on August 4, 2025. This decision aims to allow more clients to experience the transformative benefits of X-Boost, which optimizes complex inquiries for contact centers and customer service operations without any initial costs.

Currently, the contact center and customer service industry faces a daunting annual employee turnover rate of approximately 30%, which is more than three times the average across industries. Coupled with this challenge is the increasing complexity of inquiries resulting from service diversification, leading to inconsistent service quality and increased workloads for staff. Despite rapid advancements in Generative AI technology, many domestic firms still struggle with implementation due to a significant shortage of AI professionals and a lack of practical know-how. Reports indicate that nearly half of businesses are hindered by these challenges, leading to a pressing need for effective AI deployment solutions.

What is X-Boost?

X-Boost, developed by Gen-AX, is an advanced Generative AI platform designed to support internal and external complex inquiry operations, including those within contact centers and customer service departments. It automatically generates high-quality and contextually appropriate responses to inquiries, ensuring operators and back-office personnel can deliver accurate and consistent replies to customers. This capability not only standardizes response quality but also enhances operational efficiency.

The platform also addresses the need for tailored AI solutions by learning from company-specific data to create customized AI models. Utilizing a method known as “LLM Ops,” the platform continuously refines its accuracy based on prolonged usage, thus ensuring responses are tailored to the unique characteristics and demands of various business environments. Additionally, the user-friendly interface allows non-engineers to easily operate the management tools, which help in organizing data essentials for training, filtering out noisy low-quality data, and visualizing AI model tuning.

It is also important to note that all corporate data managed by X-Boost is securely handled within domestic data centers in Japan and is exclusively used for training dedicated AI models, ensuring strong security measures and privacy protection without repurposing the data for generic AI models.

Success Stories from Early Implementations

X-Boost has demonstrated significant improvement outcomes through various pilot projects across multiple sectors:

• - In retail, a customer support project achieved an impressive accuracy rate of over 90% in automated response generation, significantly improving service quality efficiency.
• - In the financial sector, implementing X-Boost in an internal sales support desk reduced the time needed for operators to create responses, cutting escalation response times from an average of 30 minutes to about 5 minutes, showcasing the immediate positive impact of the platform in real-world settings.

Insights from Gen-AX’s CEO Shinichiro Isago

Shinichiro Isago, CEO of Gen-AX, remarks, “X-Boost was developed to enhance workplace efficiency with the power of Generative AI, ultimately elevating corporate productivity. Alongside the formal launch of the trial environment, we are excited to provide this opportunity to all businesses. We hope to ease the entry into AI implementation for many companies as the landscape of AI continues to evolve.” Gen-AX is committed to staying attuned to on-the-ground realities to pave the way for practical AI utilization in business operations.

Sales and Customer Support Assistance

Sales proposals and support for customer opportunities will be handled by SoftBank Inc., with whom Gen-AX has collaborated, boasting a significant presence within large domestic enterprises. Interested clients can inquire about the free trial through the contact form provided. Contact Form

Schedule and Application Process

• - Launch Date: August 4, 2025
• - Applications will be accepted through the official site: X-Boost Official Site

Gen-AX Inc. is headquartered at 1-7-1 Kaigan, Minato-ku, Tokyo, specializing in AI-driven SaaS and consulting services. The company is fully owned by SoftBank Corp, ensuring a solid foundation and support for their technology initiatives.