How PITT OHIO and Vaital are Pioneering AI in Freight Operations

Introduction

In the world of freight operations, efficiency is paramount. PITT OHIO has teamed up with Vaital, an expert in AI-driven solutions, to unveil an innovative tool known as N@TE. This game-changing No-Touch Email system is designed to automate the order management process, drastically improving speed and accuracy for trucking companies.

The Challenge

Traditionally, customer service teams in logistics spend a tremendous amount of time processing Bills of Lading (BOL). Waves of emails inundate these teams daily, leading to heaps of manual work and a bottleneck in fulfilling customer orders. This traditional method not only consumes time but can also lead to significant errors, directly affecting customer satisfaction and operational costs.

Introducing N@TE

N@TE, which is currently patent-pending, offers a revolutionary solution to these challenges. Tailored specifically for Truckload (TL) and Less-Than-Truckload (LTL) carriers, this system automates the email order intake process, making it possible to handle tasks that usually take hours in a matter of seconds.

The ingenuity behind N@TE is in its simplicity: it seamlessly integrates with existing Transportation Management Systems (TMS) without requiring major workflow changes. This means that freight companies can continue operating in their usual manner while still reaping the benefits of advanced automation.

Impact on Operations

PITT OHIO, a prominent player in the American trucking industry, operates a fleet of 1,000 trucks and has seen remarkable operational improvements since implementing N@TE. Here are some key metrics demonstrating their success:

- 30-60X increase in efficiency regarding email order processing times
- Over 99% accuracy in order extraction and fulfillment
- A significant 70% reduction in costs associated with pickup order handling

These results speak volumes about the potential of leveraging AI to revolutionize traditional business processes.

Built on a Solid Foundation

The system runs on Microsoft Azure, ensuring that PITT OHIO benefits from a secure and scalable infrastructure that can support high-volume operations. By utilizing enterprise-grade cloud technology, N@TE is set to empower carriers with consistent performance and reliability.

Transforming Customer Service

Aside from operational efficiency, N@TE also enhances customer experience. With near-instant response times to inquiries, customer satisfaction is significantly elevated. Scott Sullivan, EVP and CIO of PITT OHIO, remarked, “AI is transforming industry. Implementing N@TE has drastically reduced processing time, improved accuracy, and allowed us to serve our customers better.” This new level of service highlights how AI can act as a catalyst for change in logistics.

A New Competitive Edge

According to Vaital’s CEO, David Yunger, leveraging N@TE is not just about automation; it represents a competitive edge for logistics leaders. PITT OHIO, by adopting this technology ahead of others, is setting a benchmark in the LTL space, showcasing their commitment to innovation and operational excellence.

Join the AI Revolution in Freight

With AI technology rapidly evolving, Vaital invites TL and LTL leaders to experience the transformative capabilities of N@TE for themselves. It's a strategic opportunity to not only enhance operational performance but also build lasting relationships with clients through superior service.

To discover more or schedule a demonstration, visit vaital.com/NATE or reach out via email at [email protected]

About Vaital

Vaital specializes in AI strategy and engineering, empowering organizations to leverage AI for competitive advantages, profitability, and efficiency. More information is available at vaital.com.

About PITT OHIO

PITT OHIO has a long history of delivering exceptional transportation and logistics solutions for over 45 years, reaching over $900 million in revenue in the last year. Based in Pittsburgh, PA, they serve various regions and provide comprehensive logistics services beyond traditional LTL freight. Their commitment to sustainability and efficiency underpins their operations and corporate responsibility.