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Flagstar Bank's New Private Client Office: A Step Towards Enhanced Client Services

On January 26, 2026, Flagstar Bank, N.A. (NYSE: FLG) made headlines with the launch of its latest Private Client Office located at the bustling 320 Park Avenue in New York City. This opening is a significant milestone in the bank's strategic plan to fortify its presence in vital wealth markets across the United States. Designed to cater to the needs of affluent individuals and high-net-worth families, this new office symbolizes Flagstar's commitment to relationship-centered banking.

Mark Pittsey, the head of Private Banking and Wealth at Flagstar Bank, emphasized the importance of New York City in their growth strategy, stating, “New York City has long been a cornerstone for us.” This new office aims to enhance collaboration and create strong connections with affluent clients, business owners, and professionals seeking tailored financial solutions. The design of the office reflects the bank’s core principles: relationship focus, exceptional service, and access to expertise.

A Redefined Banking Experience

Situated in the heart of Midtown Manhattan at the intersection of Park Avenue and 51st Street, the office occupies nearly 20,900 square feet over two floors, designed to accommodate 28 bankers and seven conference rooms for client meetings. Managed by Ralph Meyer, a seasoned executive with extensive experience in private and commercial banking, the office promises to deliver top-tier service and expertise in a client-friendly environment.

The ground floor is designed to offer a concierge-like experience. It serves as a hub for private banking, ensuring that clients receive focused attention tailored to their financial needs. The second floor features a boardroom, client conference center, and private meeting suites, enabling bankers to engage in meaningful, high-touch interactions with clients, offering the full spectrum of the bank's services.

Lou Lagno, Head of Private Client Offices, remarked, “Our new flagship office sends a message about what the Flagstar brand stands for.” He underscored the bank’s commitment to providing consistent access to senior-level expertise and meaningful engagement for their clients, thereby enhancing the quality of their banking relations.

Embracing a Modern Approach to Banking

Flagstar partnered with the renowned design firm Gensler to transform the conventional banking environment into a modern, aesthetically pleasing workspace that facilitates better client interactions. Every aspect of the design has been carefully curated to align with the bank's relationship-focused philosophy.

Rich Raffetto, President of Commercial & Private Banking, expressed enthusiasm about the new office’s design, saying, “This Private Client Office is designed for meaningful dialogue and long-term partnership.” The venue is aimed at fostering integration between clients' personal and business financial needs while providing them with a comprehensive range of services, including

• - Banking
• - Wealth management
• - Fund finance
• - Trust and estate planning
• - Lending
• - Capital markets
• - Payments
• - Insurance

These services are delivered with a keen focus on care and precision, ensuring that every client’s expectations are met with excellence.

Flagstar's approach towards Private Banking and Wealth Management is tailored toward individuals and families needing personalized financial advice, supported by a dedicated private banker. The emphasis lies on creating a boutique experience that leverages the full capabilities of the bank to meet both business and personal banking requirements.

With assets totaling $91.7 billion and a robust presence throughout multiple states, Flagstar Bank, N.A. positions itself among the largest regional banks across the country. The establishment of this new private client office showcases its commitment to fostering relationships that drive mutual success. As the bank aspires to lead the market in private banking, clients can look forward to a sophisticated banking experience aligned with their unique needs.