#Japan #Kyoto #Helpfeel #AI-FAQ #Article Search

Helpfeel Unveils Article Search API Beta

Helpfeel, a company dedicated to enhancing corporate AI through its knowledge data platform, has announced the launch of its Article Search API beta version. Starting from November 4, 2025, companies can integrate Helpfeel’s AI-FAQ search functionalities across various channels, including chatbots and applications.

Features and Benefits of the Article Search API

This new API feature is available as an option for existing Helpfeel users. It allows integration into any chatbot, mobile application, or internal system, facilitating seamless access to FAQ knowledge. With this, businesses can derive significant advantages in customer experience and operational efficiency by enabling FAQ searches through multiple customer touchpoints and business systems.

The Need for Enhanced Customer Touchpoints

In recent years, customer touchpoints for businesses have exploded in variety—from websites and applications to chat and call centers. Customers increasingly prefer accessing information via their familiar channels. Simultaneously, corporate work systems have become more complex, necessitating a streamlined way for employees to access information efficiently. Consequently, there has been a rising demand for the capability to utilize the AI-FAQ search by Helpfeel across all channels, whether for customers or internal use.

In response to this urgency, Helpfeel has set out to expand the “search experience.” By offering AI-FAQ searches as an API, companies are empowered to provide AI-search capabilities across all channels, helping both employees and customers resolve inquiries swiftly.

Utilizing the Article Search API Across Various Platforms

With the Article Search API, businesses can now embed Helpfeel’s AI-FAQ search into various platforms:

• - Chatbots: According to user inquiries, chatbots can access Helpfeel’s FAQ knowledge and provide instant responses.
• - Mobile Applications: Users can access the AI-FAQ search within apps, allowing for quick self-service solutions.
• - Internal Systems: Employees can search Helpfeel’s FAQ knowledge within their daily work systems, ensuring they can find the information needed with ease.

This API serves not only to enhance FAQ websites and internal help desks but also aims to create a knowledge search that operates within every customer touchpoint and workflow of a company. By leveraging Helpfeel on the appropriate channels, both companies and their customers can drive self-service resolutions while solidifying a stress-free customer experience.

Future Developments and Improvements

Helpfeel plans to refine the Article Search API based on feedback from the beta version, with a full release scheduled for 2026. The company will also strengthen partnerships with system integrators and app developers through the API, further expanding the reach of Helpfeel’s functionalities.

About Helpfeel

Founded in December 2007, with its Japanese entity established in December 2020, Helpfeel is headquartered in Kyoto, Japan. The company specializes in transforming corporate knowledge into a format that AI can understand, thus developing robust knowledge bases for businesses. With three focused products—Helpfeel, Helpfeel Cosense, and Gyazo—the company fosters knowledge creation and utilization, thereby improving operational efficiency and creating new value.

Through its innovative approaches, Helpfeel is committed to augmenting knowledge utilization while enhancing both customer experiences and operational workflows. More about Helpfeel's offerings can be found on their service website.