#Japan #Tokyo #Mobilius #Mizuho Securities #Chat Support

Mobilius to Host Online Seminar on Customer Satisfaction

On June 19, 2023, Mobilius Inc., a company specializing in CX (Customer Experience) solutions for contact centers, will host an online seminar titled "Mizuho Securities on Chat Support Strategy Achieving Over 95% Customer Satisfaction". This event will provide valuable insights into effective chat support implementation.

One of the main challenges businesses face today is how to enhance customer satisfaction through chat support. Many companies have adopted chat systems but struggle to raise satisfaction levels effectively. This seminar aims to address those concerns by welcoming Shingo Oshikawa, the Assistant Manager of Mizuho Securities’ Direct Channel Division, who will share valuable strategies that led to achieving a customer satisfaction rate exceeding 95%.

In this seminar, attendees will learn about the optimal allocation of chatbots and human operators, innovative staffing solutions, and the process of continuous improvement in real operational settings. Rather than simply implementing a chat function, the focus will be on transforming chat support into a powerful tool for boosting customer satisfaction. Those interested in making the most out of their chat support systems should not miss this opportunity.

Target Audience

This seminar is ideal for:

• - Organizations aiming to enhance customer satisfaction through chat.
• - Businesses looking to increase their chat response rates.
• - Companies interested in utilizing non-voice channels to improve productivity.

Event Details

• - Date and Time: June 19 (Thursday), from 15:00 to 16:00

Seminar Program

1. Background and Initiatives Leading to Over 95% Customer Satisfaction in Chat Support
- Presentation by Shingo Oshikawa, Assistant Manager of Mizuho Securities’ Direct Channel Division.

2. Talk Session
- Featuring Shingo Oshikawa (Mizuho Securities) and Akihiro Endo (Executive Officer, Solution Sales Division, Mobilius).

3. Q&A Session
- Participants will have the opportunity to ask questions and engage with the speakers.

Please note that the content of the seminar is subject to change without prior notice.

Organizer

The seminar is hosted by Mobilius Inc.

Registration Details

For more information and to register for the seminar, please visit the official website.
Note: Certain companies (e.g., competitors) may have their registrations declined at Mobilius’ discretion.

About Mobilius Inc.

Mobilius Inc. focuses on preemptively addressing customer challenges and ensuring an elevated customer experience (CX) branding design. This contributes to the improvement of corporate value and business revenue. The company has developed the generative AI service "MooA®", and SaaS solutions such as chat and voice bots that facilitate non-voice communication and digitization to improve customer interactions. Mobilius’ solutions are currently in use by over 500 companies, and the firm has secured the number one market share in revenue for chatbots for seven consecutive years, according to ITR’s report.

CX-Branding Tech Lab

Mobilius operates the CX-Branding Tech Lab with the mission: "To provide advanced CX for all businesses." The lab aims to solve CX-related challenges and promote transformation through research reports, chaos maps, seminars, and experimental projects.

For more information:
Official Website: Mobilius
Location: 15th floor, Hamamatsucho Building, 1-1 Shibaura, Minato-ku, Tokyo
Established: September 2011
Stock Code: 4370 on the Tokyo Stock Exchange Growth Market
Business Scope: Offering CX solutions such as SaaS products for contact centers (Mobi Series).