Midland Health Enhances Patient Assignment with Medaptus Automation Solution

In a significant move towards improving patient care quality and streamlining operations, Midland Health, a not-for-profit hospital based in Midland County, Texas, has selected Medaptus' Assign solution to revolutionize its hospitalist patient assignment processes. This decision, announced on April 21, 2026, reflects Midland Health’s commitment to innovative healthcare delivery and operational efficiency.

The Challenge of Manual Assignments

Prior to adopting Medaptus Assign, Midland Health was relying heavily on a manual process that involved using spreadsheets to manage patient assignments for about 130 patients daily. Each morning, the hospital staff would pull patient names from their Electronic Health Records (EHR) system, Cerner, and painstakingly enter them into Excel. This involved determining not only how to balance the workload among hospitalists but also which patients needed specialized care—like those requiring ICU or step-down services.

The labor-intensive approach required constant updates throughout the day and resulted in a spreadsheet that would quickly become outdated, pulling valuable time away from direct patient care. The attending physicians would also need to update information back into Cerner manually, which complicated the workflow further.

An Innovative Solution with Medaptus Assign

The introduction of Medaptus Assign marks a complete transformation in how patient assignments are handled at Midland Health. This automated solution consistently applies complex assignment rules and provides real-time visibility into daily assignments. By integrating directly with the hospital’s EHR, Medaptus Assign automatically updates information, thereby minimizing manual data entry and reducing administrative burdens.

Currently, the Medaptus system supports approximately 130 in-house patients across 22 hospitalists, including eight who are identified as high-volume providers. This innovative integration with AMiON scheduling allows assignments to reflect current provider availability, team loads, and patient distribution, which encourages transparency, equity, and operational effectiveness.

Leadership Perspectives

Stephen Bowerman, President and CEO of Midland Health, expressed his enthusiasm about the shift from manual Excel updates to the automated system, stating, "Before Assign, our hospitalists were relying on manual Excel updates that quickly became outdated and pulled valuable time away from patient care. With Assign, we've streamlined the process, reduced administrative burden, and enabled our providers to focus on what matters most—caring for patients."

On the other hand, Malachi Charbonneau, CEO of Medaptus, highlighted the solution’s impact, saying, "We are thrilled that Midland Health has chosen Medaptus Assign to transform its patient assignment workflow. By automating the process and enabling real-time team-balancing, Assign helps Midland's hospitalist leadership reclaim hours each morning and allows providers to focus on patient care rather than administrative overhead."

About Midland Health and Medaptus

Midland Health is dedicated to providing comprehensive health services to West Texas and the Permian Basin, emphasizing quality care and community-based programs. The health system boasts a diverse team that includes physicians, nurses, and support staff committed to compassionate healthcare delivery.

Medaptus, for over 20 years, has been at the forefront of healthcare technology, offering solutions designed to enhance revenue, efficiency, and patient care quality by automating cumbersome tasks. Their commitment to improving healthcare processes has earned them the trust of numerous hospitals and thousands of physicians across the United States.

In conclusion, Midland Health's partnership with Medaptus represents a significant stride towards modernizing healthcare efficiency through automation, ultimately enhancing patient care and provider satisfaction.