InterScripts Strengthens Partnership with Akron Children's for Enhanced Healthcare Technology Solutions

InterScripts and Akron Children's Health Partnership Expands

In a significant development for the healthcare industry, InterScripts, Inc. has announced the expansion of its strategic partnership with Akron Children's, a leading pediatric healthcare system. This collaboration, which was initially launched in February 2026, now encompasses not just Epic application support but also a broader range of healthcare technology areas, including clinical informatics, data analytics, cybersecurity, and artificial intelligence (AI).

Transforming Healthcare Through Technology

InterScripts, based in Chantilly, Virginia, is recognized for its innovative healthcare IT services and software solutions. The partnership is serviced through InterScripts' facility in Medellín, Colombia, where a talented pool of Epic-certified professionals and specialized healthcare IT personnel work in alignment with U.S. business hours. By leveraging this nearshore delivery model, Akron Children's can access skilled resources that contribute to operational efficiency and specialized care without compromising quality.

The initial engagement saw InterScripts providing 24/7 bilingual MyChart patient support. This service includes guidance on portal access, handling proxy accounts, and addressing appointment and billing inquiries. Due to the partnership's success, both parties decided to expand the scope to include advanced tech support functions.

Meeting Challenges in Healthcare Workforce

Harun Rashid, the Chief Digital Information Officer at Akron Children's, emphasized the growing constraints healthcare systems face today, citing rising labor costs, supply chain issues, and stringent regulatory requirements. He remarked, “Our partnership has allowed us to extend our capabilities without displacing our existing workforce. It’s about filling specialized staffing gaps and accelerating our strategic priorities.” This collaborative approach allows Akron Children's to enhance its operational capacities while optimizing costs—a crucial strategy in today’s economically pressured healthcare landscape.

Innovation and Expertise at Your Fingertips

InterScripts’ innovative practices, such as their focus on AI and data analytics, position them uniquely to address the needs of healthcare providers. The ability to introduce specialized capabilities like AI engineers and data specialists within existing budget constraints is a game-changer for hospital administrators. Raju Togi, Founder and CEO of InterScripts, explains, “Nearshore delivery provides our clients with both economic feasibility and proximity. Our highly qualified professionals meet the same standards as our U.S. consultants, ensuring a seamless integration into health systems’ teams.”

Upcoming Engagements at CHIME26 Fall Forum

On a related note, InterScripts is set to showcase its extensive services at the upcoming CHIME26 Fall Forum, taking place from November 11-14, 2026, at the Gaylord Rockies Resort Convention Center in Aurora, Colorado. Health system leaders interested in exploring nearshore capacity for Epic, cybersecurity, and AI engineering are encouraged to engage with InterScripts representatives to discuss potential collaborations.

About InterScripts

Since its establishment in 2017, InterScripts has dedicated itself to revamping healthcare IT infrastructures, facilitating the transition from legacy systems, and maintaining data integrity. It operates delivery centers in Colombia and India, with notable accolades such as recognition in the KLAS Research Emerging Company Spotlight. The firm’s BytePad AI-native intelligent archiving platform has garnered attention for its forward-thinking design and integration capabilities, asserting its place among industry leaders.

About Akron Children's

Founded in 1890, Akron Children's stands as Northeast Ohio's foremost independent pediatric healthcare system. With over 8,300 dedicated professionals and a commitment to pioneering pediatric care and research, the system manages a remarkable number of patient encounters each year, demonstrating its influential role in the region's healthcare landscape. Continuous improvement in medical education and specialized care has earned Akron Children’s accolades in both national rankings and community trust.

In conclusion, the collaboration between InterScripts and Akron Children's exemplifies how strategic partnerships can lead to enhanced healthcare delivery through innovative technology solutions, ultimately benefiting both healthcare providers and patients alike.