#Japan #AI Avatar #Shinjuku #Kasoku #Niiva Talk

Kasoku Enhances Customer Experience with AI Technology

Kasoku Corporation, based in Shinjuku, Tokyo, is taking a significant step forward in customer service by introducing Nikon's innovative 3D AI avatar service, Niiva Talk, on its corporate website. This integration, set to go live in November 2025, is poised to redefine the company’s online customer engagement strategy.

The centerpiece of this new feature is Kasoku Tabiko, the company’s own original AI avatar, which will be available to assist visitors around the clock in multiple languages, offering a unique and hospitable digital experience. Users can access this service through the “Ask Kasoku Tabiko” icon on Kasoku's official website, which can be found at https://www.kasoku.co.jp/.

Background and Objectives

Over the years, Kasoku has launched and operated numerous accommodation facilities while grappling with challenges such as:

• - Handling inquiries outside of business hours.
• - Providing information in multiple languages.
• - Designing user-friendly navigation on its website.

To address these issues, Kasoku decided to implement Niiva Talk, placing it on their corporate site as a virtual concierge. This move aims to facilitate smoother connections with customers, ensuring comprehensive and accessible information delivery.

Through Kasoku Tabiko, the AI avatar will provide assistance on topics such as:

• - Company overview and business activities.
• - Inquiries regarding hotel planning, development, and operations.
• - Recruitment information and partnerships opportunities.

This existing structure will ensure visitors can easily access necessary information no matter the time or their location, ultimately enhancing the experience when interacting with Kasoku.

Features of the Service

Niiva Talk is designed with a charming anime-style avatar that interacts naturally, creating a friendly dialogue experience. By utilizing gestures and expressions, it fosters a ‘human-like’ communication atmosphere on the company’s website. This approach effectively communicates the brand's image in a warm and memorable way.

The Kasoku Tabiko avatar will be adorned in a t-shirt representing the new apartment hotel brand, Sumu, while engaging with users through natural speech and text. The avatar is designed to operate 24/7, accommodating both international customers and those seeking information during late or early hours, providing a seamless online service experience.

By incorporating this technology, Kasoku aims to evolve its communication with customers into a more pleasant and efficient interaction. The deployment of this AI avatar service is part of a broader initiative to create an environment where anyone can access valuable information from Kasoku without being restricted by time or location.

About Kasoku Corporation

Founded in 2013 and established in 2015, Kasoku Corporation specializes in comprehensive hotel consulting services, managing everything from planning and development to operations. Headquartered in Shinjuku, Tokyo, they oversee a portfolio of over 50 accommodation facilities across Japan, featuring both apartment hotels targeting inbound tourists and urban hotels.

They excel in aesthetics and operational setup, providing a one-stop-shop service that integrates design, content planning, and management. Their strategic approach encompasses marketing insight from both soft and hard perspectives, ultimately leading to sustainable and optimized profit structures for hotel projects.

Looking forward, Kasoku plans to expand its portfolio with hotel brands like Sumu, an Airbnb partner, along with AIMA, while leveraging digital technology and AI to heighten the experience that guests receive. They welcome inquiries from house builders, developers, and property management companies regarding hotel development and operations.

For more information, please contact:
Kasoku Corporation
CEO: Keisuke Arai
Telephone: 03-6273-9301
Email: [email protected]
Website: https://www.kasoku.co.jp/

This initiative underscores Kasoku's commitment to adapting to modern needs and enhancing customer engagement through cutting-edge technology.