MHC and DTECH Forge Strategic Partnership to Enhance Customer Communication Across EMEA

MHC and DTECH Strategic Partnership

MHC, known for its innovative document automation and workflow solutions, has recently formed a strategic partnership with DTECH Software and Technology, a prominent player in customer experience integration across Europe, the Middle East, and Africa (EMEA). The goal of this collaboration is to enhance customer communications management, particularly for industries that are heavily regulated, such as financial services, insurance, and utilities.

The cornerstone of this partnership is the MHC NorthStar Customer Communications Management (CCM) platform, which enables businesses in the EMEA region to automate the creation and delivery of personalized compliance documents. This functionality is crucial for maintaining regulatory compliance while also facilitating dynamic digital interactions throughout the customer journey. As businesses strive to meet the evolving expectations of their clients, the capabilities offered by the NorthStar platform will play a pivotal role in delivering engaging and seamless customer experiences.

According to Volkan Vural, the CEO of DTECH, the company is continuously seeking partnerships that align with market demands and expand its product offerings. He emphasized that customer experience has become a vital differentiator in the marketplace, and MHC's advanced solutions will provide DTECH with unique capabilities to enhance its service offerings. Mahmoud Jaafar, DTECH's Regional Sales Manager, echoed this sentiment, stating that MHC's solutions enable modern and dynamic customer engagement while empowering non-technical users to manage communication workflows with ease.

Jeff Butts, MHC's Chief Sales Officer, expressed that this partnership significantly extends the reach of the MHC NorthStar CCM platform within the EMEA region, thereby equipping companies with innovative tools designed to improve customer communications. He mentioned that the collaboration aims to address the complex regulatory environments in which their clients operate, ultimately enhancing customer engagement, satisfaction, and loyalty.

Furthermore, MHC's VP of Channel Sales, Paul Rokos, highlighted the synergetic nature of this partnership. He asserted that it represents a comprehensive solution built on mutual trust and expertise in Customer Communications Management. The duo is poised to create an ecosystem that delivers enduring value to clients while meeting the distinct challenges of various regions they serve.

MHC has established its position as a leader in intelligent document automation, helping organizations move towards digital transformation with agility. By automating the creation, capture, and distribution of business communications, MHC helps firms enhance their operational efficiency. Its NorthStar platform exemplifies the company’s commitment to enabling businesses to eliminate manual processes and improve engagement with customers, vendors, and employees alike.

On the other hand, DTECH is recognized for its digital transformation initiatives across the Middle East and Turkey. With its rich regional expertise and dedication to innovation, DTECH tailors solutions that help organizations meet their digital objectives.

As the landscape of customer communications continues to evolve, this partnership between MHC and DTECH stands as a significant advancement for businesses in the heavily regulated sectors across EMEA. The alliance positions both companies as formidable players in enhancing customer experience, fundamentally changing how organizations interact with their clientele while ensuring compliance.

For more information on MHC, visit www.mhcautomation.com. More details on DTECH can be found at https://www.dtechsoft.com.

Together, MHC and DTECH are set to define the future of customer communications management, making an indelible mark on this crucial aspect of business operations.