#Sustainability #Japan #Paperless #Chiyoda #Lifenet Insurance

Lifenet Insurance Company Goes Digital

Lifenet Insurance Company, established in 2008 and based in Chiyoda-ku, Tokyo, is making a significant shift towards sustainability and customer convenience. Starting from March 2026, the company will transition its policy notification service, known as the "Lifenet Insurance Letter," to an electronic format. This change aims to address customer requests for an easier way to access their contract details while also promoting paperless practices.

Background and Purpose of Paperless Transition

Over the years, Lifenet has focused on providing customer-centered insurance products and services. One of their primary responsibilities as a life insurance provider is to ensure that insurance claims and benefits are delivered without any oversights. To facilitate this, they have been sending annual notifications to policyholders to remind them of their contract details and verify that no claims have been missed. Previously, these notifications were sent via postal mail, but feedback from customers highlighted a desire for more accessible options. Requests such as reducing the burden of document storage and having anytime, anywhere access to their policy notifications helped shape this new direction.

With the upcoming digitization of the Lifenet Insurance Letter, policyholders will now receive electronic notifications through their dedicated online My Page. This development will enhance their ability to easily check contract details using their smartphones or computers, effectively raising convenience levels.

Simultaneously, the push towards a paperless approach aligns with Lifenet's sustainability goals, particularly their commitment to combat climate change by conserving paper resources and reducing greenhouse gas emissions associated with postal deliveries.

Enhancing Convenience for Policyholders

The introduction of Lifenet Insurance Letters in a digital format offers several advantages for customers:

• - Streamlined Access: Customers can check their contract details, process changes, and ensure there are no outstanding claims directly on their My Page.
• - 24/7 Availability: Policyholders will enjoy the flexibility to access their information anytime and from anywhere on their smartphones or computers.
• - Faster Updates: The digital option allows customers to view the latest contract information quicker than waiting for postal deliveries.
• - Reduced Document Management: Going paperless eliminates the hassle of storing physical documents.

The My Page feature is a mandatory online service that every customer establishes during their insurance application process, ensuring a user-friendly digital experience.

Commitment to Personalized Customer Service

Lifenet emphasizes the importance of catering to each policyholder's unique preferences and circumstances. For those who still prefer receiving physical copies of their Lifenet Insurance Letters, the option to continue this method will remain available through an easy process on their My Page.

Lifenet Insurance is committed to the philosophy of "conducting business honestly, providing understandable, affordable, and convenient products and services, and supporting each customer's unique way of life." As a leading online life insurance company, Lifenet aims to leverage digital technology to contribute to the realization of a society where future generations can thrive confidently.

For further information, please visit Lifenet Insurance's website: Lifenet Insurance.