#United States #Choctaw Casinos #Durant, Oklahoma #Tangam Systems #Optimized Operations

Choctaw Casinos & Tangam Systems: Revolutionizing Gaming Operations

Choctaw Casinos & Resorts, a prominent player in the gaming industry, has recently partnered with Tangam Systems, a leading provider of optimization and analytics software designed specifically for casino operations. This collaboration aims to enhance operational efficiency, improve customer satisfaction, and solidify Choctaw's market position in the competitive landscape of Oklahoma's gaming sector.

Optimizing Casino Operations

The partnership will utilize Tangam's analytics platform to optimize both table game and slot operations at Choctaw's Durant location. This software will provide real-time analytics and operational recommendations, allowing Choctaw to align its staffing and floor layouts with player demand. The innovative technology is designed to create a more engaging environment for guests and ensure that Choctaw stays ahead of its competitors.

According to Heidi Grant, Senior Executive Officer of the Commerce Division at Choctaw Nation of Oklahoma, the focus is on equipping the team with tools that allow for faster, data-driven decisions on the gaming floor. The insights generated from Tangam's software will translate operational data into actionable strategies that improve guest satisfaction and foster brand loyalty.

Data-Driven Decision Making

Tangam Systems has a long history of supporting casino operations worldwide, providing data-backed solutions for over 20 years. Their expertise lies in enhancing the gaming experience through actionable recommendations, which help operators optimize their table game mix and align pricing with demand. This is crucial for improving the overall operational efficiency and service quality.

For example, Tangam’s Table Games Yield Management (TYM) platform provides real-time and predictive insights, enabling casinos to manage table spreads and player expectations better. The TYM system assists in reducing crowd congestion during peak times and ensures that dealer coverage is maximized, thereby improving service levels.

As James Gutierrez, Senior Director for Table Games at Choctaw Casinos, explains, partnering with Tangam allows them to gain clearer insights into operations. This ultimately helps the team respond effectively to guest preferences and elevate performance across the gaming floor.

Enhancing Guest Experiences

The use of Tangam's analytics tools doesn't just stop at operational efficiency. The primary goal of enhancing the overall guest experience cannot be overstated. By providing insights into guest behavior and preferences, Choctaw can tailor their offerings to create a more personalized and enjoyable gaming experience. From better staff allocation to optimizing the mix of games offered, this partnership aims to set a new standard in guest engagement within the casino industry.

Commitment to Brand Leadership

Choctaw Casinos & Resorts isn't new to innovation. The company has a proven track record of implementing advanced solutions to further its mission of outstanding gaming operations. The integration of Tangam's services into their existing processes reinforces their commitment to delivering exceptional experiences to their patrons.

Ari Mizrachi, SVP and Head of North American Business at Tangam, praised Choctaw for its strong operational culture and performance-driven approach. He emphasized the importance of having the right game available for the right customer at the right time, illustrating the shared vision between the two organizations.

Conclusion

The collaboration between Choctaw Casinos & Resorts and Tangam Systems is set to transform the gaming experience in Oklahoma. By leveraging advanced analytics and operational insights, Choctaw aims to not only optimize their gaming operations but also create a more engaging environment for their guests. This partnership stands as a testament to Choctaw’s commitment to growth, excellence, and leadership in the ever-evolving gaming market.