#Japan #Tokyo #Customer Service #FamilyMart #HDI

FamilyMart's Customer Service Excellence

FamilyMart, headquartered in Minato-ku, Tokyo, proudly announced that its customer support center has achieved a prestigious three-star rating in the "Inquiry Center" category of the HDI Benchmark assessment, conducted by HDI-Japan, the local branch of the world's largest membership organization for support services.

Commitment to Customer Satisfaction

As FamilyMart approaches its 45th anniversary in September 2026, the company continues to prioritize customer service as an integral part of its mission. Under the slogan "the greatest challenge," FamilyMart is focused on five key areas that embody its commitment to being a beloved community presence.

In its recent efforts, FamilyMart has positioned its customer support center with the aspiration of being a call center that receives heartfelt words of gratitude from customers. The aim is to elevate the quality of daily support while transcending the role of a mere inquiry desk. By harnessing customers' appreciation, FamilyMart strives to create an organization that contributes positively to all stakeholders.

The rigorous assessment, commencing in 2024, confirmed the multi-channel support structure encompassing both phone and email communication. Consequently, FamilyMart proudly received the highest accolade of three stars for its commitment to excellence.

Feedback from the Judges

In evaluating FamilyMart's customer service, judges provided positive feedback highlighting several key strengths:

• - The atmosphere created by support staff was welcoming, showcasing a commitment to respect and courtesy.
• - Every inquiry was handled thoroughly, ensuring clear explanations provided to customers.
• - The company demonstrated a customer-centric approach by collaborating with other departments to deliver essential information.

Understanding the HDI Benchmark

The HDI Benchmark is based on international standards set by HDI. Specialized judges evaluate the quality and performance of customer service from a customer's perspective. Ratings are issued on a scale ranging from three stars to no stars, assessing excellence and reliability.

Future Initiatives

FamilyMart sees this three-star achievement as a testament to services that create emotional connections with customers. Moving forward, the company remains committed to the promise of being a call center that receives thanks, working diligently to enhance hospitality. The goal is to establish a trustworthy support system that resonates with each customer's individual sentiment.

Embracing the philosophy of "You and Convenience, FamilyMart," the company is dedicated to building meaningful connections with customers while adapting to their evolving needs. FamilyMart aims to be an indispensable place in the community, going beyond mere convenience.

Embracing the "Greatest Challenge"

In preparation for its 45th anniversary, FamilyMart is set to embrace a new slogan—"Creating Your Number One, The Greatest Challenge." This initiative reflects the company's dedication to achieving customer satisfaction across various sectors, including delicious foods, great deals, fun experiences, innovative products, eco-friendliness, employment opportunities, and nurturing community connections. Each of these categories represents FamilyMart's most significant challenges to date.

For more information, visit the 45th anniversary special site: FamilyMart 45th Anniversary.