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Major Upgrade to Case Management Solution by Sumsub

Sumsub, a recognized leader in global verification, has just rolled out a significant enhancement to its Case Management solution, introducing powerful AI features that reshape how financial crime investigations are managed. The updated platform is tailored for financial crime investigation teams and aims to unite previously fragmented risk operations into a seamless workflow, harnessing automation to promote efficiency.

The updated Case Management solution acts as a centralized hub, effortlessly integrating crucial data like user identity details, payment records, risk scores, and internal audit notes into a single intelligent interface. By simplifying access to this wealth of information, Sumsub aims to facilitate quicker decision-making and enhance collaboration among team members.

One of the standout components of this upgrade is 'Summy'—an advanced AI Assistant. This innovative feature allows investigators to receive comprehensive case summaries, inclusive of user backgrounds, transaction histories, and behavioral insights, directly influencing their actions. It not only gives contextual information about each case but also suggests intelligent next steps based on real-time analysis, significantly accelerating the investigative process.

As financial crime continues to evolve, with the global average fraud rate having surged by 30% from 2024 to 2025 due to advancements like deepfakes and fraud-as-a-service, it has become imperative for teams to act faster and smarter. Sumsub’s new solution enables this by incorporating AI-driven tools designed to provide immediate risk assessments and insights, which are crucial for compliance and fraud teams.

Key Features of the Updated Case Management Solution

• - Customizable Workflow Templates: Dubbed 'Case Blueprints,' these pre-built templates can be set up rapidly and adapted to specific cases, allowing for instant utilization without excessive delays.
• - Unified Data Access: By centralizing all applicant data, documents, AML flags, and payment histories, this feature eliminates silos that slow down investigations, promoting quicker resolution.
• - Custom Case Views: Role-based access control ensures that sensitive information is handled with care, allowing team members to swiftly transition responsibilities as needed.
• - Real-Time Risk Alerts: With continual updates on user behavior, teams can respond promptly to shifts in risk, consequently refining their approach to investigations.
• - Fraud Network Detection: Utilizing AI, this feature sheds light on hidden connections between suspicious users, enhancing the capability of investigators to spot fraudulent patterns.

Andrew Novoselsky, Chief Product Officer at Sumsub, emphasized the importance of addressing fragmentation in modern risk management practices. He noted, "In a world where neo-fraud schemes proliferate, working in silos is detrimental. Therefore, we designed a solution that not only integrates but also incorporates intelligence, ensuring that AI like Summy bolsters each stage of the investigation process."

Crafted through rigorous testing by Sumsub's Quality Control Team and informed by a wide array of insights garnered from its Customer Advisory Board, this case management solution stands out as a critical response to the pressing challenges faced by financial crime teams today. Furthermore, its integration into Sumsub's full suite of identity verification, anti-fraud, and AML solutions means that teams can adopt it easily without enduring complex onboarding processes.

For those interested in exploring this game-changing solution in more depth, visit Sumsub's website to discover how the enhanced Case Management solution can elevate your financial crime investigations.

About Sumsub

Sumsub serves as a comprehensive verification platform that secures the entire user journey. Featuring customizable KYC, KYB, Transaction Monitoring, and Fraud Prevention solutions, Sumsub empowers organizations to customize their verification processes, broaden their customer base, maintain compliance, cut down costs, and safeguard their operations. With over 4,000 clients across various industries like fintech, crypto, and e-commerce, Sumsub is a trusted ally for organizations looking to navigate the complexities of verification and compliance in today's fast-paced environment.